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Can't make or receive calls but can text.

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I cannot make or receive calls at home on all 3 of my phones for hours at a time. Always have full signal bars. I can drive 2 miles down the road and all 3 work fine. Cricket has been absolutely useless in resolving this. This has been ongoing for 6 months. I'm forced to find another carrier. I read somewhere that Cricket is fine as long as you don't have a problem. True statement.  

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Moderator
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Re: Can't make or receive calls but can text.

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Hello @sltmfla

If you're still experiencing issues with your service please reach out to our support teams via phone, chat, or social media. 

Thanks!

Remember to always mark posts that resolved your issue with Accept as Solution. You can even mark multiple posts in a single thread. This will help other users find this information too!  Use the Kudos Button to offer a thumbs-up for good content.

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Re: Can't make or receive calls but can text.

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@Messianicmember Please reach out to our Support Team on Facebook (m.me/cricketwireless) or Twitter (@cricketsupport) for additional assistance. 

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13 Replies
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Moderator
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Re: Can't make or receive calls but can text.

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Hello @sltmfla

If you're still experiencing issues with your service please reach out to our support teams via phone, chat, or social media. 

Thanks!

Remember to always mark posts that resolved your issue with Accept as Solution. You can even mark multiple posts in a single thread. This will help other users find this information too!  Use the Kudos Button to offer a thumbs-up for good content.

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Re: Can't make or receive calls but can text.

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I have reached out to support using another phone and have not had this issue resolved. I have even went to the cricket store and they psrformed a sim card update and still no results.
I still cannot make or recieve calls on my phone. My friend cannot make or receive calls either. Yet our wives are able to. My wife and i are both on the same cricket plan and the same goes for him and his wife.
We NEED THIS ISSUE RESOLVED OR WE WILL BE FORCED TO MOVE TO ANOTHER CARRIER AS WELL. I dont want to do this. Ive been with Cricket for a lot of years and this is the first time ive had any problems.
I had to download a calling app just to make calls. This sucks !
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Re: Can't make or receive calls but can text.

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I have contacted customer service over the phone with no success.
I have been to the Cricket Store where they performed a sim card update but still no results.
I have full bars, data, and text but cannot make or receive calls. My wife however can. We are both on the same Cricket plan.
My friend is having the exact same issue as well. He has full bars, data, and text, but cannot make or receive calls. Yet his wife who is on the same plan as he can make calls just fine.
This needs to be fixed soon or we will be forced to move to another carrier as well !
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Re: Can't make or receive calls but can text.

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Did this ever get resolved?
We are having the same problem. It's been 2 days now without no calling out or reciving calls. We contacted support but no remedy.
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Moderator
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Re: Can't make or receive calls but can text.

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@Messianicmember Please reach out to our Support Team on Facebook (m.me/cricketwireless) or Twitter (@cricketsupport) for additional assistance. 

View solution in original post

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Paparazzi

Re: Can't make or receive calls but can text.

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Same thing here. We switched from Verizon 10 days ago and it has been ridiculous. It's like every evening I can't make any calls but I have full bars and 4g. I cant text and be on the internet but cant make calls. I'm about to switch back! Please let me know if you found a way to resolve this!
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Re: Can't make or receive calls but can text.

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I can browse the internet and text but no calls or recieve calls
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Re: Can't make or receive calls but can text.

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Has anyone discovered a workable solution? 

I'm having the same issue with my iPhone 8 Plus. I switched from Verizon last June... this is the first issue I’ve had.  With everything going on in the world today, and living alone, not having a working phone does not feel good.

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Re: Can't make or receive calls but can text.

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I'm having the same problem with ALL FOUR FAMILY LINES. For over a week we haven't been able to make voice calls.  Phone calls go straight to voice mail.  Instead of getting "LTE" next to my bars at the top of the phone, it switches to"H" then nothing goes through.  I'm currently on my 3rd call to customer service.

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