I WAS considering changing from AT&T where Customer Service is volunteers and ranting forums.
They have call centers that are always closed, telling you to call back when they are open
Tom's rated Cricket as "Best Customer Service"
But referring customers to 'Facebook' or 'twitter' is even worse in my eyes. !
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Two days ago I was trying to use my phone and I could hear the other party, but they were having difficulty hearing me. I switched to my wife's cell phone and had the same problem. Yesterday both my wife and my phones ceased being able to make or receive calls, although we can text. She spent 4 hours with customer service and even went down to the Cricket office and the issue has not been resolved. I have elderly parents and need a reliable phone so I can be reached. Odd that both phones had been working perfectly and simultaneously they both start having the same problems.
So basically we have exhausted our efforts to resolve these issues and don't know what to do next as nobody at Cricket seems to know what is going on or how to solve the problem.
I have been using verizon as the service provider and internet was working pretty fine but whenever i turn on mobile hotspot on my phone, I am not getting the calls, except notifications from truecaller and text messages. What might be the reason, I have read all the replies but my issue is not suitable with any other guy in this thread, any help would be appreciated my lowes life
thanks and regards
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