I find it hard to believe that such a large company does not have a customer service survey, or some avenue available for customers to leave feedback about their experience. I had a chat with Andrea M. online and she was terrible to chat with. She wasted my time and has left an awful taste in my mouth about this company. Good riddance.
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No kidding. The chat wasn't the worst part, it was the lack of response to a trouble ticket that was filed 10 days ago in my case.
And to the Cricket staffers: you have chat/phone for customer support but you tell customers after they've had problems with your (lack of) customer support to now contact you via 'social media' to get any help? Seriously? Why, so that a customer can gripe to the world about bad service?
I had mixed results with CS and I'm sure that's the case with most major companies support staff.
On Cricket's site the chat feature is mostly hit or miss. Once or twice I actually chatted with a real person and they were extremely helpful.
Other times I would get messages that they didn't understand my questions even though they were basic easy to understand questions. Maybe there wasn't a real person at the time monitoring the chat section? Very frustrating indeed.
I find that if you use their face book site you usually get a real live person helping.
As far as a survey, I never really noticed, as I don't do surveys unless something drastic has happened and that's a real rarity.
Good luck with your issues.....