All Cellphones come with a 1 year warranty. Since my first cell phone 1998, every one I have purchased has had this. If you read the item literature in the majority of electronic items purchased electrical items come with a 1 year manufacture defect warranty.
No. I brought my own phone. I got the rate plan every person gets. I purchased 1 phone from Cricket it was never discounted or no deal was ever given. There has never been any appreciation. The problem of them nto taking out my payment when I have repeatedly asked them to is still reoccurring and not fixed. I would pay more for mediocre service and have a company that appreciates That I give them my business. Appreciates that I work hard for that money. Than to hear "oh well too bad we can't do what you ask because you pay us to treat you worthless. " Or basically a Company that would rather reward the people they can steal from other companies while ignoring the people who did research and chose the Company first or have not ported their number somewhere else because of loyalty to that company. Nope sorry, no rewards at all here. Wrong person. I'm not worth rewarding.
I gave up on Cricket when they took me for a month's worth of billing on one of my lines. I had a total of 7 lines with Cricket, they refused to make it right so I ate the added expense and switched to PuretalkUSA just to get rid of Cricket. PureTalk has the same coverage (ATT towers) and is cheaper. Customer Service is based in the USA and is responsive. It's not a full service carrier and support is commensurate but it is competent and gets the job done.
Get out before they get you...
You can read my previous posts on here about Cricket. If you want better customer service I suggest PureTalk USA. They use the same ATT towers, same coverage, and have USA based Customer Service and are cheaper. It's still a discount carrier so likely they won't go overboard to keep you, but it's competent, USA based, and gets the job done.
And no, I don't work for PureTalk or get any discounts for referring new customers. I'm just a customer who decided not to put up with Cricket's bad customer service any longer...
Unfortunately, there are only 3 carriers that half way work here. Verizon, ATT and cricket. All three have the worse customer service. Verizon has that issue and TDMA. Double no. I had someone break in and smash my phone with a hammer last week. Did not even bother trying to get Cricket to help. As you can see, it has taken months to respond to my still unresolved problems. There response? " Too bad so sad you already got a awesome break from us ( sure didn't) be happy cause I am don't really care." Or " well my mom had a factory defect and Cricket exchanged her phone.... No the brand did and they went over your mom's old phone with a fine tooth comb to catch her telling lies. One thing wrong, mommy would have been out full price for both phones plus shipping and service would have been terminated. Either way no overpriced cricket phone went for an older refirb. Branded Att supposedly unlocked. Wrong!!!! Bloatware and Att dialer will not allow Cricket. Funny no discount for an ATT number port either. I had a phone get damaged with previous company MetroPcs, knowing that my phone is my job, they gave me loaner phones til i got paid and didntheir best to find me the most reasonable phone that was compatible with my job. Now sitting here losing 250. A day, really don't wanna hear who cares pay your bill we are awesome 6 months to a year from now.
@chandlerc1 Sooo, if you're no longer with Cricket, why post on here??? I'm confused. ESPECIALLY if you aren't even getting any kick backs from PureTalk. At least Cricket has a Refer-A-Friend program.
Cell Phones, Plans and Service from Cricket
Top Reasons to Choose Cricket
How to Pick a Cell Phone Service
1. Review your most recent cell phone bill
Look for opportunities to save. In particular, take note of:
How much you're paying per line - Do you have a multi-line cell phone plan? What kind of discount are you getting? Could you save more by switching? Cricket's family and group plan offers a discount for each extra line up to the fifth line - so you could get 5 lines with 2 GB of high-speed data each for as little as $130/mo - as long as all 5 lines are on the $40/mo plan. Discounts apply to lines 2-5.
How much data you use - Do you burn through all of your high-speed data too soon? Do you always have lots of data to spare? Ideally, you don't want to get too little or too much. Cricket has a variety of cell phone plans to fit any lifestyle, so you can choose a cell phone plan that's just right.
Any surprise taxes or fees (which can really add up) - With Cricket, taxes are included in your bill, so you know exactly what to expect. For a list of our current fees, view our Charges & Fees page.
2. Decide how satisfied you are with your current cell phone
"Bring Your Own Phone" BYOP - If you want to keep your phone, bring it to Cricket - just make sure it's unlocked and compatible with our network.
Get a brand new smartphone - Had your eye on one of the hottest new phones? Just need an inexpensive device that does the job? We've got a variety of prepaid smartphones, many with great incentives when you switch to Cricket.
3. Consider any issues you've faced with service you had in the past
Have you had a lot of dropped calls or slow speeds? With Cricket, you'll enjoy extensive 4G LTE coverage nationwide.
Are you fed up with contracts? There's no annual contract with Cricket's prepaid plans.
Want great service? Providing outstanding customer care is a top priority at Cricket, which is why we make it easy for you to reach us via chat or on the phone. If you prefer to get answers quickly and easily, view our online support.
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