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Customer service

Welcome, do not try to make things right with customer service via live nor email. I never received rewards last year and now told via email because live agent did not understand me, that refer a friend does not exist and not to contact them about it. I am a liar I suppose. I got screwed out of $$ twice now, refer a friend incident is too long to type but beware. Is that a question?
17 Replies
Community Manager
Community Manager

Re: Customer service

Please direct message or private message us on Facebook or Twitter and we would be happy to help you resolve this. (@cricketsupport or Cricketnation)

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CPutfark
A-List Star

Re: Customer service

I wanted to say u ppl and ur service sucks. Since day 1 when I got my phone it wasn't set up right cuz she was to busy talking in general to a non customer and not paying attention. Had to have someone else do it right. Then outside ur door couldn't evenget Wi-Fi. I hate the phone I bought was pre-warned not to get it. Phone shuts off for no reason. Data turns on anytime it wants. Turns off my Wi-Fi on a daily. Ru getting the picture ? Phone locks up several times a day. I won't even go into the store to pay my bill cuz if I see one particular person. We'll leave it at that. Point is I wouldn't recommend anyone a dog to ur store. Have great day
Bguff
Fan

Re: Customer service

thank you so much cricket for not having 24 hour support.  thank you so much for only having an address in california to address my concerns to.  thank you so much cricket for after 6 years of service, failing me so greatly.  thank you so much for my last month of service with you, although, i think you know i can find comparable service and probably even cheaper.  you have no idea what problems this one night has caused for me.  to show my bill as owing nothing, but still service is suspended.   I have no ability to contact family.  i have no ability to let anyone know she has passed.  i have no ability to contact her family.  i had to borrow a strangers phone, and as the number was unrecognized at 2am... no one answered.  thanks again.  i will enjoy our last 30 days together as i scope out new providers.   

thanks

former subscriber

alonawhalen
Award Winning Star

Re: Customer service

I worked for AT&t, Cricket's parent company, back when their customer service used to be good. Everyone might possibly remember that time, it was when they were called Cingular?? Back then our slogan was "the customer is always right." Back in the good ole days when reps. Spoke English and knew where their paycheck comes from. Apparently,these days the only valued customer is a ported in new customer. Once your a ongoing customer your absolutely not worth keeping. Ported customers get deep discounts on new phones. Those new phones get all the new features added and are the only phones eligible for said features. Ongoing cinsistan customers can get the new features such as wi fi hot spot only by paying full price no discount for new phones most totalling hundreds of dollars. Coustimer service will never fix your problem because they don't get paid for that. The busier the call center the more they get paid. Plus fixing the problem like mine. Trying to get my due date pushed forward 1 day so it falls on my payday. Bougt the plan and the phone on that exact date so the auto pay would come out on that exact date every time rolls back to the second of the month. Every time I get booted out. Every time I get booted 5.00 gets paid to the crappy company. Every time I'm told its fixed it isn't or im not calling on the right day or sucks to be you you worthless customer try you luck next month. Oh wait not porting your number in or paying full price for another phone in under a year. Ya cricet doesn't care. We pretend to keep wasting your time Customer cause we aren't gonna do what you want but keep those calls up do we get paid, Have a nice day and give me a stellar review on that survey. Wonder whether pages would say if they got paid for good work not the quantity of calls. Sorry after a hour of being bulk shorted. Umm spending the next 24 hours trashing your company on every form of internet site i can find. I'm stuck with this company for another month cause I know getting any money back is a bigger joke than your customer care so my goal is to start with 10 sites giving bad reviews. Im gonna times that by 2 till I finally change companies. I'm gonna be too busy to make one more wasted call to a useless call center. Besides I'm not worth keeping any way. Ill go somewhere who likes on time consistent payments. Been swell but the swedlings gone down. You suck as a company.

Re: Customer service

Refer a friend is total BS! I have referred my daughter and my boss and haven't received rewards for either one. called customer support and they are no help. That program is set up to fail. it should be easy, when someone you tell about Cricket goes in and tells them that you referred them they could easily say what is there phone number and it be done. it's a scam!!   

Re: Customer service

@timleopard I have found that as long as you read the steps and follow the correct process refer-a-friend is really easy and reliable. I get the $250 max every year. Whoever you're referring has to get their code before they activate. Their code is different than the link you send them. They redeem the code after activation and then if they keep service for 60 days you both get the credit. 

mat1258
Award Winning Star

Re: Customer service

Not surprised when the call center is in Central or South America!

MamasitaMarz
Superstar

Re: Customer service

@CPutfark they do offer a 1-Year Warranty on all their new phones. My Mom had an issue with her phone not reading the SIM card, and she took it to the UPS store first thing one morning, and she got a replacement phone the next day. Just visit https://warranty.cricketwireless.com and follow the prompts on the site, or call the Returns Center at 1-800-CRICKET (274-2538) for assistance. It's super easy! 

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MamasitaMarz
Superstar

Re: Customer service

@alonawhalen it's a prepaid no-contract carrier people. You got a great deal when you ported your number over too. Everyone is eligible for upgrade pricing once every 3 months tho. You can also bring your own phone to Cricket. You have options. One of them includes porting out to another carrier. I tried that once, and came right back. Cricket has the best coverage in the prepaid game- hands down. 

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