I went thru the trouble of setting a PIN and was reassured by a supervisor that only my line will have capability of changing the PIN as she set the other lines to not have text PIN access. Then I set up a secret question, only to find that my PIN was changed. So I’m seeking to know if anyone is aware of what FCC rule they broke by failing to protect my privacy?
So I guess it’s a situation of “buyers beware” as that means that an underaged child or disgruntled partner could increase the plan, remove a phone/line, etc and potentially cause headaches for the parent/partner. So I’m probably going to switch back to a traditional plan where the carrier has better customer service, actually protects my information and as a result I’m sure I’d have better overall service.