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Hot spot fee 10$ paid and not accounted on my account

My hot spot isn’t working and when I checked my account balance I noticed that even if my husband payed the extra 10$ they are not accounted on my balance/account. How do we solve that problem? I tried to call, nobody answered only the authomatic machine which is returning me on the start, I went to a selling point and the guy at the store directed me again on line and on lind on the automatic phone machine... I will loose my mind. Can you help?
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Re: Hot spot fee 10$ paid and not accounted on my account

Hey there! Thanks for joining our community! Please reach out to our support team on Facebook ( or tiwtter (@cricketsupport) with the details of your issue.

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