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mlo80
Marv

Hotspot not working

Hello,

I recently joined Cricket and have the unlimited extra plan along with three other lines. From everything I've read and seen this plan includes 10gb of mobile hotspot. Three of the lines are Samsung Galaxy S7 including mine and one is an HTC M8. Unfortunately, from what I see the M8 is not eligible for hotspot which doesn't make sense as we previously came from AT&T which is the same network and there were no issues with hotspot. Also, of the three S7's on our plan I have not been able to get my hotspot to work or my brother's to work. My hotspot actually worked for a moment however when I tested it again the following day it no longer worked. I was able to connect my wife's S7 to the hotspot but haven't tried since so I am not sure if it is still working or not. I followed the tutorial for my phone as instructed by Cricket but it did not help. Please let me know what can be done to resolve this issue.

Thank you

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Moderator
Moderator

Re: Hotspot not working

Hey there! Welcome to our Cricket Community Forum and thank you for your post. We would like to look into this issue further for you. Please reach out to our support team on Facebook (m.me/cricketnation) or Twitter (@cricketsupport) for further assistance.

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mlo80
Marv

Re: Hotspot not working

Hello, I've already spoken to a rep over the phone over a month ago who explained the situation to me. Unfortunately, the phones on our plan are not eligible for hotspot unless we were coming from a grandfathered plan with Cricket. It was disappointing news as part of the reason we joined Cricket was to be able to use hotspot. Cricket's site does a poor job of relaying the fact that hotspot is only optional with their unlimited plans but is not included. On top of that, it's not easy to locate the information stating that you have to have an eligible phone to be able to use hotspot in the first place. As a former AT&T subscriber believing transitioning to Cricket would be seamless as it is the same network it was very frustrating to discover this information knowing hotspot was readily available for all the phones on our former AT&T plan but not on Cricket. And again, the fact that Cricket doesn't spell that out easily on their site is very troublesome. If I had known this beforehand, I may have opted to stay with AT&T or looked for a different carrier. The only thing the rep could offer was an apology and to monitor Cricket's site to see if our phones would some day become eligible for hotspot.

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