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sarahadi
Award Winning Star

Internet very slow

Hi, i have subscribed to the 2gb data plan on my mobile ( i phone 6) . However , the internet is very slow . It takes a very long time to load pictures, videos and to open a webpage ,although i am using LTE , which should load data faster. Can you please look into the matter?

Thanks.
4 Replies
pichibi
A-List Star

Re: Internet very slow

Hi! I will personally recommend you to do the following troubleshooting:

1. Open the settings, scroll down a little bit and go to "General".

2. Once you're under "General", go all the way down until you see the option "Reset".

3. After opening this section, you will be able to see the option "Reset network settings". You're going to select this option and it'll ask you to put your security code (the one you use to unlock your phone). You will then select "Reset network settings". After this step, your phone will reboot. Once it's on again, check if your internet is still doing the same thing. 

Prior doing these steps, you can check your data usage to see if you have exceeded your 2GB of data that come if your plan.

If after all these steps you're still having the same issues, I will recommed you to contact customer service (if you have a different phone asides your iPhone it will be even better, since they'll most likely ask you to power off your phone a couple times). You can contact them by dialing 611 in your Cricket phone.

Hope this works! Smiley Very Happy

SawyerD1977
Superstar

Re: Internet very slow

As mentioned elsewhere, are you getting the latest updates? A few other questions:

 

1. Are you experiencing this problem everywhere or just in some areas.

If it's only in certain areas it could be a signal reception problem caused by being far from a cell tower and/or terrain/building materials hampering the signal. 

2. Did you drop your phone or damage it somehow? If yes, it could be the phone itself. 

3. How has your phone been performing in other areas. Can you make calls okay or do you get dropped calls? Do you have poor audio connections? 

If so, it could be the same problem as #1 a bad connection due to distance and/or interference with a cell tower. You can check your phone's signal strength using these techniques

MSKAY
Paparazzi

Re: Internet very slow

I just read your post and did what you said at restart i had 4bars then 2 now 3 Im using unlocked att iphone6+its been updated 12.4.3 Hope this works,cricket rep said cricket icon would be better No thats a basic phone to me So im using my iphone
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Re: Internet very slow


@pichibi wrote:

Hi! I will personally recommend you to do the following troubleshooting:

1. Open the settings, scroll down a little bit and go to "General".

2. Once you're under "General", go all the way down until you see the option "Reset".

3. After opening this section, you will be able to see the option "Reset network settings". You're going to select this option and it'll ask you to put your security code (the one you use to unlock your phone). You will then select "Reset network settings". After this step, your phone will reboot. Once it's on again, check if your internet is still doing the same thing. 

Prior doing these steps, you can check your data usage to see if you have exceeded your 2GB of data that come if your plan.

If after all these steps you're still having the same issues, I will recommed you to contact customer service (if you have a different phone asides your iPhone it will be even better, since they'll most likely ask you to power off your phone a couple times). You can contact them by dialing 611 in your Cricket phone.

Hope this works! Smiley Very Happy


Add something,check your iPhone for junk data,and delete some useless data and apps,the slow working of my phone first reminds me to do this.

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