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LIAR, LIAR, PANTS ON FIRE

I needed to add another phone to my line and the cricket agent told me I could save money by switching to an unlimited plan with 4 phones. I made it ABUNDANTLY clear that my phone has hotspot and that I needed it on my phone and not the other lines. He told me that ALL the lines would have hotspot after the change to the new plan. and my bill would only go up $5 after adding the new line, 2 days later I went to use my hotspot and it no longer worked, so I called cricket and they told me my phone was not compatible with hotspot, I proceeded to tell them that I was using hotspot for years on that same phone up until I was guaranteed that all my phones would have a hotspot. As they were pulling down my pants they told me there was no way to get my old plan back, and as they proceeded to fu<k me, they told me they COULD give me hotspot on my phone but all the phones would no longer have unlimited data and they would have to charge me $60/mo. on top of what i'm already paying.

 

4 Replies

Re: LIAR, LIAR, PANTS ON FIRE

I've been getting the run-around regarding hotspot as well.  No one seems to have a clear understanding of what the eligibility requirements are.  See my recent post.  Very frustrating.

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Bulldog
Walk of Fame

Re: LIAR, LIAR, PANTS ON FIRE

@im4xford It stinks that this happened but you can't file a class action lawsuit because a representative misinformed you. I would try to escalate to get your plan put back the way it was. Their social media team seems to be helpful. 

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RiseUp11
Award Winning Star

Re: LIAR, LIAR, PANTS ON FIRE

 

@im4xford Sorry to hear this happened. I would say reach out and give them a chance to correct the issue. Their Facebook and Twitter support team is really good and work fast. That team might be able to get your old rate plan back. Good luck! 

 

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Highlighted
Enigmatic
Paparazzi

Re: LIAR, LIAR, PANTS ON FIRE

I've been with Cricket over 20 years and have been happy until this last year.  After being lied to repeatedly regarding the lack of bars/service, I'm finally fed up and leaving...

Btw...

SPECTRUM NOW HAS A GREAT DEAL ON PHONE SERVICE IF YOU HAVE INTERNET WITH THEM.

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