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Mobile Hotspot BYOD phone

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I had an unlocked Galaxy S7 from MetroPCS (former employer) on my CW account and I was using mobile Hotspot with no issues. So much so that I had to change my plan. No problem. A couple of days ago I upgraded to an unlocked T-Mobile Galaxy S9+. Mobile Hotspot connects to my devices but it's not getting data from my phone's data connection. I've tried several APN variations even copying the exact APN settings from my S7. No luck. Please help. I'm a truck driver and I need my hotspot!
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Re: Mobile Hotspot BYOD phone

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@rwalker73 Hi there, the actual device that you changed to is not compatible with our mobile hotpot plan. Below I have provided a link to our website with the approved devices:

https://www.cricketwireless.com/support/mobile-wifi/hotspot-eligible-phones.html

Remember to always mark posts that resolved your issue with Accept as Solution. You can even mark multiple posts in a single thread. This will help other users find this information too!  Use the Kudos Button to offer a thumbs-up for good content.

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Re: Mobile Hotspot BYOD phone

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@rwalker73 You'll need to have the hotspot feature or a plan that includes hotspot to use it. If you're using an app to hotspot they'll cut you off. 

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Re: Mobile Hotspot BYOD phone

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I have had the feature added for a long time now. Almost a year.
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Re: Mobile Hotspot BYOD phone

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@rwalker73 Hi there, the actual device that you changed to is not compatible with our mobile hotpot plan. Below I have provided a link to our website with the approved devices:

https://www.cricketwireless.com/support/mobile-wifi/hotspot-eligible-phones.html

Remember to always mark posts that resolved your issue with Accept as Solution. You can even mark multiple posts in a single thread. This will help other users find this information too!  Use the Kudos Button to offer a thumbs-up for good content.

View solution in original post

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Re: Mobile Hotspot BYOD phone

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I see the S9 is compatible but not the S9+. What is the fundamental difference between the two phones when it comes to the mobile hotspot feature?
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Paparazzi

Re: Mobile Hotspot BYOD phone

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no let's be honest I have heard alot of bs on hotspots since the free data of covid. Actually yall want us to buy new phones. Heard well yout device took an update wrong device never updated or needs an update nope other device is latest software.
Why does a att branded note 9 that we used alot for hotspot now not have the ability.
The correct and only answer is yall want us to buy new phones. Screw u
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Paparazzi

Re: Mobile Hotspot BYOD phone

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Let's be honest yall want us to buy new phones <br>I have 2 note 9s one you say it is because it needs and update ( factory rom and refused all updates) the other has latest and greatest again update issues causing no hotspot.<br>3rd time was told it is the manufacturer blocking it. Wrong samsung confirmed they have no way to do it.<br>Why cN my note 9s not have a hotspot when u gave me 10gigs during covid. Bottom line money.<br>U greedy pricks want everyone to spend money to buy new phones
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Paparazzi

Re: Mobile Hotspot BYOD phone

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Let's be honest yall want us to buy new phones <br>I have 2 note 9s one you say it is because it needs and update ( factory rom and refused all updates) the other has latest and greatest again update issues causing no hotspot.<br>3rd time was told it is the manufacturer blocking it. Wrong samsung confirmed they have no way to do it.<br>Why cN my note 9s not have a hotspot when u gave me 10gigs during covid. Bottom line money.<br>U greedy pricks want everyone to spend money to buy new phones