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Mobile hotspot problem

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Hi! I have a Galaxy S7 Edge phone that was running my mobile hotspot just fine this morning but now all of a sudden when I turn it on, it says I don't have it in my plan. I then proceeded to upgrade to the $60 plan and still get the same message when I try to turn on the hotspot. I am so confused right now Smiley Sad
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Re: Mobile hotspot problem

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@GeneralWaffle 

Thank you for reaching out.  We do apologize but at this time BYOD are not eligible for hotspot.  

Remember to always mark posts that resolved your issue with Accept as Solution. You can even mark multiple posts in a single thread. This will help other users find this information too!  Use the Kudos Button to offer a thumbs-up for good content.

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Moderator
Moderator

Re: Mobile hotspot problem

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@GeneralWaffle 

Thank you for reaching out.  We do apologize but at this time BYOD are not eligible for hotspot.  

Remember to always mark posts that resolved your issue with Accept as Solution. You can even mark multiple posts in a single thread. This will help other users find this information too!  Use the Kudos Button to offer a thumbs-up for good content.

View solution in original post

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