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No one in customer service understands English

I am a new customer and am ready to leave Cricket. No one speaks or understands English in customer service to a degree where they can assist me. So I am hoping someone here can. Cricket must block shortcut texts. I need to resolve this is there a way that I can do it myself since customer service is useless.
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Re: No one in customer service understands English

@Jeb7 I would message them on Facebook. I've had good luck getting help through there. 

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Re: No one in customer service understands English

Good idea. Thanks!
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