For almost a year now I have been asking cricket for help. My phone does not receive calls. Its not the device because I have switched phones and still get the issue. Its not the signal because my wife gets her calls. It even happens when I am traveling out of state over 500 miles from my "normal" area. My wife and I will be in the same room and she will try to call to see if it will work and still nothing. The phone doesnt even register a missed call. All cricket has done for me is say turn your phone off we will send a signal your account is in good standing. What else can I do???
Hey! That's happened to me before! It turned out my Do Not Disturb feature was turned on and sent all my calls to voicemail. Not sure if that's been the case with you, but it's definitely worth a shot to check!
Did you ever find a fix? I am in the same boat. It has something to do with LTE. Once I turn off 4g LTE, I receive calls and can make calls. If I turn off my internet all together, it works fine. As soon as I turn on 4G LTE, no more calls. 2G and 3G, works fine as well
I'm having this EXACT same issue on my factory unlocked LG G7. I wouldn't work when I first got the phone a month ago, I could call out and send and receive texts, but I never got any calls whatsoever. All calls instantly went to voicemail as If I was unreachable. Did a factory reset and It fixed it for a month. Then the issue came back but this time I couldn't receive calls nor send texts, but I could call out and see texts sent to me. Went to the cricket store yesterday to see if getting a new sim would help(considering my old sim was going on 4 years old at that point, I was hoping it was just old and misconfigured for my old phone). Getting a new sim only fixed one issue, I could send texts again but still couldn't receive calls. And just like your case, when I turn off 4g and force my phone onto 3g, I can receive calls and everything works normally.