Not receiving group texts

[Heritage367]

Ever since getting my new Alcatel phone, I cannot see the content of any group texts. The text 'bubble' appears, but it always says 'message cannot be downloaded'.
How can this be rectified? My mother has several health issues, and I'm missing texts from my siblings about her.

[Grod_Cricket]

@Heritage367  Please try connecting to Wi-Fi and see if the text will download. If you are on Wi-Fi and the text is not download disconnect and see if it will down load with our service off of Wi-Fi.

[Heritage367]

Tried that several times, it does not work. Also it doesn't actually show up as a group text. I just get blank texts under the individual contact's name, though I see any individual texts they send me.

[Grod_Cricket]

@Heritage367 Please PM/DM us on our National Facebook (m.me/cricketwireless ) or Twitter page (@cricketsupport) with the issues so that we can open a case for you.