Hello @Kayyrena. That really stinks, however, it is not necessarily Cricket's fault. I have seen posts on forums from just about every carrier where this has been happening. Most of the time it has been from the online password or pin being hacked. Unfortunately the process to get the number back isn't easy since Cricket has to prove that the number was taken without your permission and has to work with whatever other carrier the number was ported to. I think I saw someone else post about this and they were able to get it taken care of pretty quick by messaging Cricket's Facebook team. I hope it works out for you!