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Fan

REACTIVATION FEE

 I HAVE BEEN using cricket for years and Ive never had to pay a reactivation fee even when my payment was "late" . This implies  that your under contract and there for are required to pay next month on a certain date according to your contract. there for you can be considered late and responsible to pay a late fee. but that is why precisely  i choose cricket because its a month to month plan with NO CONTRACT. So whats with the late fee?

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Moderator
Moderator

Re: REACTIVATION FEE

Hello. thank you for contacting Crickets forum. The $5.00 reactivation fee is charged to retain the number. If the account is not paid with in the 60 days the number will be recycled and reused. This is why we charge the $5.00 fee for reactivation.

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Re: REACTIVATION FEE

Im about to have mine deactivated simply because I can't change my plan not from the My Cricket App or online so its either pay for what I dont need or stop service. Since I cant reach A soul at Cricket looks like Im going to Sprint. 2 # hours on hold never been put on hold by a chatbot on the computer before another wasted 3 hours waiting on a response from one of your agents. Can you here me NOW!

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Community Manager
Community Manager

Re: REACTIVATION FEE

Customer, 

We are currently waiving all reconnect fees for customers during this payment window. As you can imagine we have been facing an unprecedented call volume through our centers. Unfortunately, that has resulted in a long wait time as we try to solve issues for our customers. 

These are the fastest ways to make a payment:

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Re: REACTIVATION FEE

Marchai Johnson 5$
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