cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
Superstar

SICK AND TIRED

Jump to solution
IM SICK OF CARRIERS WHO DO NOT ALLOW MMS OVER WIFI BECAUSE SOME OF US WHO ARE IN A SO CALLED RURAL AREA CANNOT SEND OR RECEIVE MESSAGES WHEN WIFI CALLING IS OUR ONLY OPTION BECAUSE CARRIERS REFUSE TO BUILD TOWERS IM ONLY 10 MINUTES AWAY FROM AN AT&T SIGNAL I ONLY HAVE ONE CARRIER OPTION AT MY HOME WHICH IS CSPIRE AND THEY DO NOT SUPPORT voLTE OR WIFI CALLING AND THAT IS A REQUIRMENT FOR ME AND THEY RIGHT OUT SUCK I SIGNED A CONTRACT WITH THEM BUT BROKE IT AFTER IT WAS UNRELIABLE SERVICE EVERY WEEK THEY WERE DOWN AND WOULDNT REIMBURSE US EVERY MONTH THEY ALSO DO NOT TELL YOU THAT THEY DO NOT HAVE THOSE FEATURES WHEN EVERY OTHER CARRIER IN AMERICA HAS THOSE FEATURES I HAVE ALSO BEEN FIGHTING AT&T FOR OVER A DECADE TO BUILD A TOWER IN THIS CITY I HAVE MOVED A TOTAL OF 4 TIMES AND THERE SIGNAL ALWAYS SUCKS WITH JUST 1 BAR WITH SPARADIC SERVICE OR NO BARS AT ALL WHEN ARE CARRIERS GOING TO REALIZE THAT TOWERS DO NOT WORK THEY ALSO WANT TO BUILD TOWERS IN AREAS THAT DONT NEED THEM OR THEY WILL HAVE 2 OR 3 NEXT TO EACH OTHER I LIVE IN A MULTI SUBDIVISION WITH HUNDREDS OF HOUSES OFF OF A MAIN HIGHWAY I DONT UNDERSTAND WHY WE ARE NOT FIRST PRIORITY AND CANT GET MORE TOWERS IF THERE IS A WRECK ON THE HIGHWAY YOU COULDNT CALL FAMILY VERIZON DOESNT HAVE A TOWER AT&T DOESNT HAVE A TOWER SPRINT DOESNT HAVE A TOWER IT MAKES NO SENSE BUT YET YOU CAN GO OUT IN THE MIDDLE OF THE OCEAN AND PICK UP AN AT&T SIGNAL THEY ACT LIKE WE ARE OFF OF THE GRID I HAVE USED AT&T MARK THE SPOT APP FOR YEARS AND THEY JUST IGNORE IT BECAUSE I HAVE SEEN NOTHING IN OVER A DECADE I CANT EVEN PURCHASE AN OUTSIDE ANTENNA BECAUSE THERE IS NO SIGNAL AT ALL AND YOU MUST HAVE AT LEAST 1 BAR TO AMPLIFY THAT SIGNAL IF AT&T REFUSES TO BUILD TOWERS WHY CANT CRICKET BUILD TOWERS INSTEAD OF RELYING ON AT&T TOWERS
Tags (1)
0 Kudos
2 Solutions

Accepted Solutions
Highlighted
Moderator
Moderator

Re: SICK AND TIRED

Jump to solution

@RockyE Unfortunately, the Note 9 is device that we don't sell and support all features. You're more than welcome to purchase one of our Wi-Fi Calling capable android devices from our list below. That will allow you to use all the features needed.

https://www.cricketwireless.com/support/mobile-wifi/wifi-calling-capable-phones.html

Remember to always mark posts that resolved your issue with Accept as Solution. You can even mark multiple posts in a single thread. This will help other users find this information too!  Use the Kudos Button to offer a thumbs-up for good content.

View solution in original post

Tags (1)
0 Kudos
Highlighted
Moderator
Moderator

Re: SICK AND TIRED

Jump to solution

@RockyE, please reach out to us via our National Twitter page @cricketsupport for assistance. We'd be happy to assist you! Please review our Community Guidelines. The guidelines can be located on our main cricketwireless.com page under the About tab. 

View solution in original post

Tags (1)
0 Kudos
21 Replies
Highlighted
Moderator
Moderator

Re: SICK AND TIRED

Jump to solution

@RockyE We appreciate the feedback! Please keep in mind in order to use our wi-fi features the device that you have must be an accepted device on our list. Here is the link to our approved devices:

https://www.cricketwireless.com/support/mobile-wifi/wifi-calling-capable-phones.html

 

Remember to always mark posts that resolved your issue with Accept as Solution. You can even mark multiple posts in a single thread. This will help other users find this information too!  Use the Kudos Button to offer a thumbs-up for good content.

Tags (1)
0 Kudos
Highlighted
Superstar

Re: SICK AND TIRED

Jump to solution
I have wifi calling but you do not allow mms over wifi
Tags (1)
0 Kudos
Highlighted
Moderator
Moderator

Re: SICK AND TIRED

Jump to solution

@RockyE That is strange if Wi-Fi calling works the text messages should work as well. Please message us on our Facebook or Twitter page to see if we can help with this issue.

Remember to always mark posts that resolved your issue with Accept as Solution. You can even mark multiple posts in a single thread. This will help other users find this information too!  Use the Kudos Button to offer a thumbs-up for good content.

Tags (1)
0 Kudos
Highlighted
Superstar

Re: SICK AND TIRED

Jump to solution
This has been a problem for years several people have complained about it AT&T also restricts mms to cellular data only but if there is no tower signal we are just out of luck ive seen articles online where several people have used work arounds by changing the mobile dns server ip address but ive tried that and it still does not work
Tags (1)
0 Kudos
Highlighted
Moderator
Moderator

Re: SICK AND TIRED

Jump to solution

@RockyE Have you tried changing the sim card?

Remember to always mark posts that resolved your issue with Accept as Solution. You can even mark multiple posts in a single thread. This will help other users find this information too!  Use the Kudos Button to offer a thumbs-up for good content.

Tags (1)
0 Kudos
Highlighted
Superstar

Re: SICK AND TIRED

Jump to solution
I have the newest sim card and its hell getting them because our store refuses to just sale sim cards they want to charge you an activation fee I have to order them online and have them shipped and it takes days so in convenient when our store should sale them or just give them away like AT&T does
Tags (1)
0 Kudos
Highlighted
Moderator
Moderator

Re: SICK AND TIRED

Jump to solution

@RockyE Sorry that is why we asked to message us so that we can send one for free, but if the sim is updated what we can do is open a ticket up for you. Please message us on our Facebook or Twitter page. Please provide details of the issue, phone model and wireless number when sending the message.

Remember to always mark posts that resolved your issue with Accept as Solution. You can even mark multiple posts in a single thread. This will help other users find this information too!  Use the Kudos Button to offer a thumbs-up for good content.

Tags (1)
0 Kudos
Superstar

Re: SICK AND TIRED

Jump to solution
Ive already had a ticket on this issue all reps have told me is its simply not allowed over wifi and of course noone ever calls back I also do not answer numbers that I do not recognize so if it does not say cricket wireless I will not answer
Tags (1)
0 Kudos
Highlighted
Moderator
Moderator

Re: SICK AND TIRED

Jump to solution

@RockyE What device do you have and please provide the last case number to read the notes on it?

Remember to always mark posts that resolved your issue with Accept as Solution. You can even mark multiple posts in a single thread. This will help other users find this information too!  Use the Kudos Button to offer a thumbs-up for good content.

Tags (1)
0 Kudos