@RockyE Ok well if you decide to give it another chance we can open another case for you and see if we can help resolve the issue. If the device was the iPhone the messages over Wi-Fi will not be an issue but as for the Note 9 that device we don't sale so some of the features will not be supported.
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@RockyE Unfortunately, the Note 9 is device that we don't sell and support all features. You're more than welcome to purchase one of our Wi-Fi Calling capable android devices from our list below. That will allow you to use all the features needed.
@RockyE The iPhone does work with the WiFi messaging. As stated before we can open the case, but you must be willing to answer the phone when the techs call for more information.
@RockyE As previously stated we have customer that have the iPhone and can make the text messages with Wi-Fi. When you're ready please message us on Facebook or Twitter to open a case for you.