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Sad phone specials for current customers

Many companies do this, they offer great deals to new customers and current loyal customers get the low end,  it is so infuriating. I have been with cricket for years now and now that I want to upgrade I have to pay 549.99 + 25.00 for a Galaxy S9  if I was a new number/customer I would pay 274.99 + 25.00 what is the problem here? I see no deals for loyal current customers. I may consider switching carriers since this is really upsetting since phones are so expensive these days.

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Re: Sad phone specials for current customers

@bustamanteverde Do you ask your cable provider for a new TV every year or your internet company for a cheap laptop? Cricket actually has some pretty good deals from time to time for upgrades. If they offered the same discounts to everyone they would have to raise prices on the plans which I know I don't want. I personally but used phones on Ebay and activate them. You can usually find some pretty good deals. I also use the refer a friend to get the max credits ($250) every year. 

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Re: Sad phone specials for current customers

That is a bad analogy, no cable provider provides TV or laptops. What I feel is lack of customer respect for being a loyal customer for years and years. Why should a new customer receive more than half off a new phone? and a customer of over 5 years have to pay nearly full price? Do you see the issue? I do not want a new phone every year but when it is time to upgrade and you the deals are pitiful that leaves a bad taste in my mouth. 

Cricket did not offer any decent deals for my upgrade so I had to go to Samsung directly and buy a cell from them on a monthly payment plan, would rather had went through cricket. 

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Re: Sad phone specials for current customers

@bustamanteverde Does any other prepaid phone service provider give deep discounts or free devices to customers that arent switching over to a new service or have been customers for a long time? 

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Re: Sad phone specials for current customers

@bustamanteverde I think it is pretty comparable. They all provide a service (TV, Internet, wireless) and you need a device to use the service. All providers use incentives to get new customers which create monthly revenue. By giving existing customers a deep discount they don't gain anything in return. Therefore, if they offered deep discounts to existing customers they would need to raise monthly rate plan prices. 

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Re: Sad phone specials for current customers

I agree with this question. I do not understand why my business is not valued the same as a new customer.
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Re: Sad phone specials for current customers

I agree totally I've been with cricket for 5 years now and have had to pay full price or pretty close for every phone I bought except for 2 weeks ago when I added my boyfriend to my plan and we decided to keep his old phone # from straight talk cus it was the only way to get his phone for free... But I was smart and gave him my phone (an LG stylo 3) and kept the new phone (an LG Stylo 5) for myself ....cool that it worked out for the both of us but only cus I added a line to my account with the transfer and keep ur phone # deal which was/ is only for new customers!!!! Not that it matters now cus the new phone I just got 2 weeks ago by adding my boyfriend to my plan and keeping what was sapose to be his new phone for myself, I dropped lastnight for the first time And shattered my screen when 6 hours prior I had just ordered 2 new phone cases and a 3 pack of lk tempered glass screen protectors for it cus I have bad luck with dropping my phones and shattering the screens.... Lol just my luck ofcourse smh lol ???? So Why dont us loyal long term customers get better deals on new phones but new customers can get the latest upgrades of certain phones for free where we have to pay full price or close to it anyways?? Does not make since at all and is definitely my biggest issue with Crickett!!
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Re: Sad phone specials for current customers

The only way you have paid full price for a Cricket phone is if you bought it within a month of the phone being available at Cricket. Prepaid companies subsidize all devices to decrease prices for customers. Each phone isnt sold at full price unless its an iphone. This is the same practice taken by every prepaid provider. The wireless market is saturated. Everyone has a telephone. Giving big discounts to current customers doesnt help the company grow. Growth happens when customers switch providers, hence low phone prices to make them want to switch. Hope this helps. 

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Re: Sad phone specials for current customers

According to your post everyone has a phone so the best way to attract new customers offer a cheap phone for customers to switch. My point is Cricket should set a new standard by offering the same deal to existing customers every two or three years. This way Cricket customers would not want to leave to another company for a free or cheap phone. Attract and keep good customers should be the platform to build a business on.
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Re: Sad phone specials for current customers

@peewee5001 Yes. A new standard of giving away money and not gaining new customers. It would be groundbreaking....until they go bankrupt. A business model of giving away hundreds of dollars to all of your customers while gaining nothing in return (like new monthly revenue) will crash and burn quickly. Per their most recent earnings report customer retention is at an all time high so they're not having any issues retaining customers.

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