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User Profile for Mehere
Mehere
Fan
‎05-23-2019 10:07 PM

Steam More

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The unlimited extra plan is listed as not coming with stream more but yet it’s on and can’t not be turned off when I try to. The agent when I called in stated it can not be turned off on this plan and does come with it. So should I have it on my account and if so is it optional?
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User Profile for Marlena_Cricket
Moderator
Moderator
‎05-25-2019 01:21 PM

Re: Steam More

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Hey Mehere,

Welcome to the Cricket Community Forum! Thanks for posting your question. Stream More is not available with our Unlimited Plans. Your device itself may still have the capability, but it will not work on our network while you're on an Unlimited Plan. It's also possible you won't be able to toggle the switch to the off position.

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User Profile for James_Cricket
Moderator
Moderator
‎05-25-2019 01:19 PM

Re: Steam More

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Hey there @Mehere! Welcome to our Cricket Community Forum and thank you for your post. The Stream More feature is offered on every Cricket data plan except our Unlimited data plans. Please see the link below for details:

https://www.cricketwireless.com/support/account-management/stream-more.html

Remember to always mark posts that resolved your issue with Accept as Solution. You can even mark multiple posts in a single thread. This will help other users find this information too!  Use the Kudos Button to offer a thumbs-up for good content.

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User Profile for Marlena_Cricket
Moderator
Moderator
‎05-25-2019 01:21 PM

Re: Steam More

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Hey Mehere,

Welcome to the Cricket Community Forum! Thanks for posting your question. Stream More is not available with our Unlimited Plans. Your device itself may still have the capability, but it will not work on our network while you're on an Unlimited Plan. It's also possible you won't be able to toggle the switch to the off position.

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