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Throttled data speed

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I have noticed that often times my data will become throttled so slowly to the point of becoming totally unusable (like I'm not even able to perform a speed test or do a google search). This occurs even tho I have the fastest unlimited plan available with cricket (8mbps) and occurs regardless to how far into my billing cycle or how much data has been used for the month. This can often be resolved by putting the phone in airplane mode to disconnect all data services and then switch it back. After airplane mode is turned back off and reconnects to the mobile data, the speed returns to normal. I'm not sure if anyone else has experienced this but figured I'd ask just in case. (However on occasion, I've had to do this multiple times within the same 10 min period bc the connection speed keeps dropping below 0.01mbps which can be frustrating). It is esp problematic if I am using my mobile hotspot or am logged into a secure site for something important like paying bills or purchasing something online bc it can interfere with what I'm doing if I have to suddenly go into airplane mode to fix it and get booted out if everything. Has anyone else had this issue and if so, is there a better solution than what I've been doing?... Thanks in advance!
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Re: Throttled data speed

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Hello @Vgonza1987! Welcome to our Cricket Community Forum and thank you for your post. Please know that Cricket does not throttle data. Our fasted unlimited plan, our $60 Cricket More plan, does not have data speed caps. It is our $55 Cricket Core plan, that offers the 8mbps max data speeds. If you are on our $55 Cricket Core plan, you can move to our $60 Cricket More plan for faster speeds. 

For further assistance with this, please reach out to our support team on Facebook (m.me/cricketwireless) or Twitter (@cricketsupport). 

Remember to always mark posts that resolved your issue with Accept as Solution. You can even mark multiple posts in a single thread. This will help other users find this information too!  Use the Kudos Button to offer a thumbs-up for good content.

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Re: Throttled data speed

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Hello @Vgonza1987! Welcome to our Cricket Community Forum and thank you for your post. Please know that Cricket does not throttle data. Our fasted unlimited plan, our $60 Cricket More plan, does not have data speed caps. It is our $55 Cricket Core plan, that offers the 8mbps max data speeds. If you are on our $55 Cricket Core plan, you can move to our $60 Cricket More plan for faster speeds. 

For further assistance with this, please reach out to our support team on Facebook (m.me/cricketwireless) or Twitter (@cricketsupport). 

Remember to always mark posts that resolved your issue with Accept as Solution. You can even mark multiple posts in a single thread. This will help other users find this information too!  Use the Kudos Button to offer a thumbs-up for good content.

View solution in original post

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Re: Throttled data speed

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There are complaints all over the internet about hotspot speeds. I'm using a factory unlocked Note 20 and my data speeds are great on the phone but completely useless using my hotspot.  

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Re: Throttled data speed

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No response?

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