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Robertjames76
Award Winning Star

Re: Wi-Fi Connection Issue

Disable Cricket Wi-Fi manager and you will be good agin 8 months of this and new phones and like 10 factory resets and fixed it good luck and they are still telling me it's my phone lol
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Robertjames76
Award Winning Star

Re: Wi-Fi Connection Issue

Disable Cricket Wi-Fi manager and all good but they will tell you it's your phone lol
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Robertjames76
Award Winning Star

Re: Wi-Fi Connection Issue

I called them and told them and they still tell me it's my phone 2 new phones factory reset like 10 times and they keep saying it's everything else lol bs
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Re: Wi-Fi Connection Issue | Cricket Wireless

I use to never have any issues with cricket service AT ALL, but when I purchased a “new” iPhone from them(which I’m pretty sure is actually refurbished), I not only got a defective phone, but my unlimited extra plan service and speed has slowed to 3g at best and my phone will always switch from strong WiFi connection at my home to LTE(which buffers for minutes) everytime I connect to safari or YouTube etc. it then takes forever and uses my ‘not so unlimited extra data’ up and causes my phone to essentially shut down. I have tried so many times with customer service and in the stores to have the phone they sold me switched out, but am told they will not do it bc it’s past 7 days. However, according to cricket there’s a 1yr warranty that automatically comes with the phone. It’s been under 1 year still, and there’s zero damage to the phone. I even purchased a case and screen protector when I purchased this phone. There is nothing anyone can do about any of it and I’m beyond frustrated and disappointed. I left Verizon after 13years for cricket and was extremely pleased until 8 or so months ago. The service and phone aren’t the only issues either. They have given my pin code to someone to add them on to my plan without me even being present and then allowed them access to my acct including billing info, and wouldn’t delete that line without this other person present. I had to separate myself from my old acct and create a new one, and I believe that changed my original plan somehow. This not only my personal phone but it is mainly used as my work phone, and I can’t do anything anymore and if I can, it’s extremely slow and won’t stay connected to my WiFi. It uses up my so called unlimited extra data I pay for which goes so quick due to work, at which point renders my phone practically useless. I’m getting ready to switch providers. That’s your vest option.
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bethlivingston
Award Winning Star

Re: Wi-Fi Connection Issue

Thank you, Robert! You are correct about this pesky Cricket wifi mgr! My LG Stylo 3 and my daughter's Galaxy Amp Prime are staying connected now! On a side note, simply unchecking the box wasn't effective on my phone. Took it one step further. I wasn't able to click the 'disable' button under: Settings -> Apps -> Cricket Wifi Mgr. (Which I think is what you are doing.) The 'Disable' button was there, but it wasn't highlighted/clickable. Instead I turned off the CWM (cricket wifi mgr) permissions on my phone and location. I also turned-off its access to change the system settings and turned off data usage in the background. I always turn off all background data usage for ALL apps on my phone individually but leave the necessary system apps alone.
Now I have a whole new annoyance. The amount of times CWM pops up on my phone to ask for the permission "Ok" back, is maddening. I never press ok for it to regain the permission, and it continues to pop up every 5 mins. It's almost as annoying as my wifi disabling itself BECAUSE of this darn CWM! ARGH!! Stupid preloaded software. The phone absolutely does not need this program for wifi to function perfectly. One day when I upgrade to another phone, disconnect the Cricket from this phone, and my kid uses this as an at-home wifi-only phone, she won't even need this stupid CWM app. It can't be uninstalled or disabled though.
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Linda
A-List Star

Re: Wi-Fi Connection Issue

I was going out of my mind trying to figure out why i kept disconnecting. Disabled the wifi manager and so far so good.
SawyerD1977
Superstar

Re: Wi-Fi Connection Issue | Cricket Wireless

If it's not a phone issue, it could be a Wi-Fi router issue as simple as the router needing an update. I would check on that . 

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SawyerD1977
Superstar

Re: Wi-Fi Connection Issue | Cricket Wireless

I forgot to mention that there are many online resources for handling connection issues whether they're Wi-Fi or traditional cell issues. For example, this blog has answers for Wi-Fi and their site has other issues. It's a signal booster site but they have good info regardless.

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Re: Wi-Fi Connection Issue

I wasn't able to uncheck the box in my phone...please what can I do

i mean i can see the box but its not clickable in order to uncheck it
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Re: Wi-Fi Connection Issue

was unable to uncheck the box..
I can see the icon there but it wasn't clickable so I couldn't uncheck the box...please help
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