Hey there. Welcome to the forum and thank you very much for your post! If your phone is under 1 year old with no damage you may qualify for a warranty exchange. You can view more information here: https://www.cricketwireless.com/content/aio/en/support/orders-and-activations/warranty/customer/warr...
I got the Samsung Halo phones for my kids and they all kept complaining that their WiFi keeps turning off and burning through their mobile data. After doing some tests I think I found the culprit.
The MyCricket app comes with a Cricket Wifi Manager which is designed to turn the wifi on to save mobile data. However I believe this app is causing the wifi driver to crash which turns off the wifi and reverts back to mobile data.
Once I disabled the Cricket WiFi Manager, their wifi has been stable and hasn't dropped yet.
To turn off the Cricket WiFi manager, you swipe down from the top,then tap and hold the WIFI icon. This should put you into the WiFi Settings page. On that page you should see the Cricket WiFi Manger. Tap on the manager and turn it off. Now reboot your phone.
Hope this helps.
Tiffbragg93, did you follow my instructions above and disable the Cricket Wifi Manager? Once I did that on all 6 of our phones the WIFI has been working perfectly.
I found the Cricket Wi-Fi Manager doing the same thing to my connection. I unchecked the checkbox that allowed the C. Wi-Fi Manager to manage my networks, and that stopped the Phone from constantly dropping my wifi.
With the latest update to their software, it seems that the manager has gotten a little too finicky about signal strength, and switches to LTE at the drop of a hat.
Cell Phones, Plans and Service from Cricket
Top Reasons to Choose Cricket
How to Pick a Cell Phone Service
1. Review your most recent cell phone bill
Look for opportunities to save. In particular, take note of:
How much you're paying per line - Do you have a multi-line cell phone plan? What kind of discount are you getting? Could you save more by switching? Cricket's family and group plan offers a discount for each extra line up to the fifth line - so you could get 5 lines with 2 GB of high-speed data each for as little as $130/mo - as long as all 5 lines are on the $40/mo plan. Discounts apply to lines 2-5.
How much data you use - Do you burn through all of your high-speed data too soon? Do you always have lots of data to spare? Ideally, you don't want to get too little or too much. Cricket has a variety of cell phone plans to fit any lifestyle, so you can choose a cell phone plan that's just right.
Any surprise taxes or fees (which can really add up) - With Cricket, taxes are included in your bill, so you know exactly what to expect. For a list of our current fees, view our Charges & Fees page.
2. Decide how satisfied you are with your current cell phone
"Bring Your Own Phone" BYOP - If you want to keep your phone, bring it to Cricket - just make sure it's unlocked and compatible with our network.
Get a brand new smartphone - Had your eye on one of the hottest new phones? Just need an inexpensive device that does the job? We've got a variety of prepaid smartphones, many with great incentives when you switch to Cricket.
3. Consider any issues you've faced with service you had in the past
Have you had a lot of dropped calls or slow speeds? With Cricket, you'll enjoy extensive 4G LTE coverage nationwide.
Are you fed up with contracts? There's no annual contract with Cricket's prepaid plans.
Want great service? Providing outstanding customer care is a top priority at Cricket, which is why we make it easy for you to reach us via chat or on the phone. If you prefer to get answers quickly and easily, view our online support.
Read more about Cricket
Read less about Cricket