I live in an area where my cell coverage is little to none in my house. I purchased 2 Moto e5 Supra phones and got wifi calling enabled on my account and setup e911. After trying to get it to work for 3 days and over 5 hours of calls with support it still didn't work. I brought the phones into a Cricket owned store and they tried for over 3 hours and finally got it to work. It magically started working on both phones. The thought was if you disable wifi calling shut the phone down then start it back up and then enable wifi calling. BUT that still isn't working now.
There must be a software problem with this phone and it is REALLY frustrating. Cricket phone support is quite incompetent, they tried telling me to contact Motorolla but the manufacturer said this particular feature is a software feature installed by Cricket and not by the manufacturer. It is the typical hot potato pass the buck. Now I'm past the 7 day return window. What a nightmare. Is there anyone competent at Cricket?
Hello. We ask that you please contact us through our national Facebook or Twitter page and private message us so we can assist how we can with your Wi-Fi calling issue. We are more than happy to help out.
I'm having the same issue with the same phone. I also bought the Moto E5 Supra for many reasons including the wifi calling, as I also have no cell coverage at my home. It worked great till Sunday, literally 5 days, then stopped. Now it won't start working again, which is very disappointing. I still like the phone, but this is upsetting. Any suggestions.
I'm having the same problem with the same phone for the same reason. No cell coverage at home. The Moto E5 Supra's wifi calling worked fine till Sunday, literally 5 days, and now won't work at all. Very disappointing. Any suggestions?
Same issue with Moto e5 Supra. Wi-fi calling worked, now it is totally intermittent after a few days. Very frustrating as this feature was the single reason the phone was procured. I have called for resolution but not yet come to a resolution. Hopefully this will be fixed with a software adjustment.
Cell Phones, Plans and Service from Cricket
Top Reasons to Choose Cricket
How to Pick a Cell Phone Service
1. Review your most recent cell phone bill
Look for opportunities to save. In particular, take note of:
How much you're paying per line - Do you have a multi-line cell phone plan? What kind of discount are you getting? Could you save more by switching? Cricket's family and group plan offers a discount for each extra line up to the fifth line - so you could get 5 lines with 2 GB of high-speed data each for as little as $130/mo - as long as all 5 lines are on the $40/mo plan. Discounts apply to lines 2-5.
How much data you use - Do you burn through all of your high-speed data too soon? Do you always have lots of data to spare? Ideally, you don't want to get too little or too much. Cricket has a variety of cell phone plans to fit any lifestyle, so you can choose a cell phone plan that's just right.
Any surprise taxes or fees (which can really add up) - With Cricket, taxes are included in your bill, so you know exactly what to expect. For a list of our current fees, view our Charges & Fees page.
2. Decide how satisfied you are with your current cell phone
"Bring Your Own Phone" BYOP - If you want to keep your phone, bring it to Cricket - just make sure it's unlocked and compatible with our network.
Get a brand new smartphone - Had your eye on one of the hottest new phones? Just need an inexpensive device that does the job? We've got a variety of prepaid smartphones, many with great incentives when you switch to Cricket.
3. Consider any issues you've faced with service you had in the past
Have you had a lot of dropped calls or slow speeds? With Cricket, you'll enjoy extensive 4G LTE coverage nationwide.
Are you fed up with contracts? There's no annual contract with Cricket's prepaid plans.
Want great service? Providing outstanding customer care is a top priority at Cricket, which is why we make it easy for you to reach us via chat or on the phone. If you prefer to get answers quickly and easily, view our online support.
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