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I am going through the same issues as you did. Monday I received a moto g7 supra. Everything seems to work except wifi calling, I made sure I did all updates, connected to a good wifi network, but like you, just a green screen with spinning in the middle of the page. So Tuesday, I call, they have me check for updates, power down the phone, remove the sim, say they sent updates to the phone, but still not working. After over an hour on the phone, and on hold a lot, DO THEY EVER LISTEN TO HOW SORRY THE MUSIC ON HOLD IS? LOTS OF LOUD STATIC, I THINK IT IS DONE TO MAKE YOU HANG UP!!! I was told I would receive a call back within 48 hours and the problem would be resolved. 48 hours later, no call. So I call back. Of course I am put thru the ringer, take the sim card out, read us the numbers, tell us the IMEI of the phone, of course being put on hold to LISTEN TO THAT TERRIBLE STATIC NOISE! So after another hour of trying stuff, I am told it will be 3 to 5 days and someone will contact me about the problem. Well the problem is, I am leaving tomorrow to go to a place where there is NO SERVICE, so I have to have WIFI calling to work, so I ask to speak to a supervisor, now I have to listen to ringing for about 10 minutes, I suppose they thought I would just hang up. Now a guy comes on and says the problem will be fixed tomorrow. I will wait, but I am 99.9% sure this is a lie! I suppose I too will have to stop by a store and spend 10.00 for a new sim card, for a brand new phone, as the call in customer service is about as useful as a used diaper!
IM HAVING THE SAME EXACT ISSUES IT WORKED FINE UNTIL I SWITCHED TO A WORK PHONE THAT DOES NOT SUPPORT WIFI CALLING AND PUTTING THE SIM CARD BACK INTO A COMPATIBLE PHONE IS NOW CAUSING A LOADING SCREEN ISSUE THE SIM CARD ICCID IS NOT A MISMATCH NOR IS THE IMEI NUMBER AS I CAN SEE IT IN MY ONLINE ACCOUNT I HAVE THE LATEST IOS FIRMARE DID A FACTORY DATA RESTORE THROUGH ITUNES DID A FACTORY DATA RESET ON THE PHONE AND NETWORK SETTINGS RESET ORDERED A NEW SIM CARD FROM CRICKET HAD IT REPROVISIONED AND IT IS STILL STUCK ON THE LOADING SCREEN THERE ARE NO OTHER OPTIONS OTHER THAN THE SERVER IS JACKED UP ON THERE END WHEN A FRIEND WHO ALSO HAS THE SAME SERVICE WHO LUCKILY HAS WIFI CALLING ALREADY ENABLED TRIES TO UPDATE THERE EMERGENCY ADDRESS IT GOES TO THAT SAME NEVER ENDING LOOP OF A LOADING SCREEN HAVE KEPT IT ON OVERNIGHT AND IT NEVER TIMES OUT OR ERRORS OUT IT IS DEFINATELY AN ISSUE ON THEIR END I HAVE A TICKET WAITING FOR SOMEONE WHO KNOWS WHAT THEY ARE DOING TO REACH OUT
Good luck on finding someone that knows what they are doing. If you are in your 20's, you may be retired before they find someone to help us! After writing in this forum, it says the fix is for me to contact them on FB or twitter, never had and never will have an account on them. It's sad, they send out brand new phones that don't work, and put the customer through hell for days/weeks all because they have NO QUALIFIED TECH SUPPORT!!!
THE MAIN PROBLEM IS THEY DO NOT WANT TO TAKE RESPONSIBILITY FOR THEIR PROBLEMS SEVERAL REPS HAVE TOLD ME THEY ARE UPGRADING THEIR NETWORK AND THATS WHY WE ARE HAVING ISSUES BUT NOT ONLY AM I HAVING ISSUES WITH WIFI CALLING BUT ALSO ISSUES SENDING MMS MESSAGES BUT IT MAY BE DO TO THE 1MB LIMIT WHICH IS RIDICULOUS BECAUSE MOST EVERYTHING IS OVER THAT INCLUDING APPLES ANIMATED GIFS BUILT INTO THEIR KEYBOARD WHEN SPEAKING TO AN APPLE REP THEY EVEN AGREED THAT THATS A RIDICULOUS LIMIT BECAUSE THOSE ANIMATIONS ARE WELL OVER THAT IM ALSO NOT SURE WHY CRICKET WILL NOT ALLOW MMS TO WORK THROUGH WIFI TO OVERCOME THAT LIMIT AT LEAST ON YOUR OWN WIFI
See update at bottom.
Today was the day for Cricket to prove to me they are not lying! I was promised by a supervisor that my wifi calling would be working before I left on my trip. I go to the mountains where there is no service, but I have wifi. SO NOW I WILL NOT HAVE SERVICE ALL WEEK!!! Once again I was on the phone with them this morning, and as usual, keep being put on hold, having to listen to the SCREECHING/STATIC that hurts my ears, they can't even fix that, it has been like that for years!
So now that I will not have service all week due to your problems, what will you do for me, besides laugh and lie to other customers?
Ps, I was told today, that lots of people were having the same problem, I guess this was supposed to make me feel better? I mentioned another person with the same issue was cleared up with a new sim card, I was told I have the latest sim card and don't need another.
Cricket customer service is just like that used baby diaper, full of @#$%
Guess I will port my 1 week old number over to Metro so I can have service, yep, I know I have paid for a month and will lose 3 weeks, but diapers happen!
UPDATE, AS I WAS HEADING OUT THE DOOR, I GAVE IT ONE LAST CHANCE BEFORE I WENT TO METRO AND PORTED OVER. LO AND BEHOLD, THE SCREEN CAME UP AND ASKED FOR MY ADDRESS(it was always greyed out before and I could not access it) AND WITHIN A MINUTE, WIFI CALLING WAS WORKING!
I will leave my original info, as it shows the frustration we go thru. But the fact about the horrible screeching/static, while you are on hold, is still the same! HELLO CRICKET, do you read/listen/care?
i bet this has to do with..emergency address.E911 I do not get prompted for one and it is greyed out under settings.
Is there a way to set this prior to accessing wifi calling?
I think this has to do with emergency contact E911 - I did not get prompted for one and am unable to manually set it up, greyed out