I have a Samsung Galaxy Halo and since the pandemic broke into our lives your company added 15GB data and mobile hotspot to our lines. Thank you! Today, 8/13/2020, the hotspot was turned off. I liked it so much I decided to upgrade my plan to Unlimited and More which includes 15 GB mobile hotspot. After upgrading I noticed the hotspot still doesn't work. It worked before?? Your list of hotspot eligible devices doesn't list my device. Guess I don't understand why it would work before but not now.
Thanks for offering me help but I don't have an iphone, I have a Samsung Galaxy Halo. This phone is not on the list for supported devices for Hot-spot availability, but it is on the "Grandfathered" plan list. The hot-spot function was working because Cricket let it work during the pandemic along with giving us more data. They have since removed the extra data and the hot-spot function. I upgraded my plan to hopefully continue using it but my phone, now. isn't eligible.