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I called customer support. They were not able to fix it and made it worse. Now it rings once instead of three times. They put in a service request and said it would be 1-3 days. Now they say 3 to 5 business days. I don't understand how something so simple could be such a major problem. I just wanted them to change the number of rings to at least 7.
I dialed in this code (but for 30 seconds) and now calls are re-directed to an at&t messaging system where the caller is prompted to enter my 10 digit phone number. But then the system tells the caller that the user is not found.
HOWEVER, if my phone is turned off, the phone call will be directed to my normal voicemail. What gives?