I just got this Cricket account. I think it has to do with the downloads. For instance, I can watch Netflix flawlessly, but it took me 20 minutes to download the app. I have 60 apps I use on a regular basis, which would take DAYS to download. Ridiculous. I'm going back to the the retail outlet tomorrow. If they don't fix this, I'm going to see about a full refund. A waste of time.