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MandyP
Marv

Cricket Won't Port My Number Out

I tried to port out my number for the last 3 months before the renewal date, and I was unsuccessful. I submitted all the information necessary (account#, security pin# etc...) to the new provider I want to go to, (Red Pocket), and Cricket customer service just gives me all kinds of nonsense excuses why the number didn't port yet. I spend hours on the phone with Cricket Customer service and I wind up having to renew as I don't want to lose my service.  Can anyone help me? I would really appreciate it as my number is being held captive by Cricket Wireless. Thank You.

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Moderator

Re: Cricket Won't Port My Number Out

@MandyP Thank you for visiting and posting on the Cricket Community Forum! We would like to look into this further for you. Please reach out to our support team on Facebook (m.me/cricketwireless) or Twitter(@cricketsupport) with the details of your issue.

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