I had Cricket Wireless for less than a month, they were $20 less ($30mth) than my old carrier and looking over the coverage map it showed perfect coverage around my home and work. That was not the case. At this time I was also in the market for a new phone since I had, had the same one for the last 3 years so I purchased a Iphone 7+ (roughly $380) when going into their service. When I decided to leave they refused to unlock my phone (which they ARE ABLE to do) so that I could go back to my previous carrier. I spent 30 minutes over chat with a representative that stated he could not help me (and could care less) because I had not been with the company for 6 months. Why would I have service with a company for 6 months that I never had good service with and never received half of my text messages?! This rep directed me to sprint and sprint then directed me to Apple. Apple stated they were unable to unlock the phone and the carrier was definitely able to do so. At this point mind you Cricket had already cancelled my account so I had no phone (using my boyfriends phone). I called Cricket one more time in hopes of getting somewhere with an escalation and that did not get me anywhere. He stated there was a way around it but it would cost money. Why in the world did I just spent $380 on a phone just to have to turn around and pay someone even more money to unlock it? I am beyond livid and I may or may not be able to keep the same number I have had for over 10 years now. Absolutely horrible customer service and absolute false advertising when it comes to the coverage map. There should be something in their policy that states if the service isn't what it's suppose to be then they either 1) need to buy the phone back at the price they sold it to the customer for or 2) need to unlock the phone. Of course neither of these options were offered to me. I just wasted almost 4 hours of my life and apparently $380. Thanks for nothing Cricket and by the way I have filed a complaint with the BBB.
@jmcox8887 All carriers lock their phones to their network until certain requirements are met. You likely received a discount when you bought the phone meaning Cricket took a loss. Requiring you to stay on their network for 6 months is how they earn that back.
Cell Phones, Plans and Service from Cricket
Top Reasons to Choose Cricket
How to Pick a Cell Phone Service
1. Review your most recent cell phone bill
Look for opportunities to save. In particular, take note of:
How much you're paying per line - Do you have a multi-line cell phone plan? What kind of discount are you getting? Could you save more by switching? Cricket's family and group plan offers a discount for each extra line up to the fifth line - so you could get 5 lines with 2 GB of high-speed data each for as little as $130/mo - as long as all 5 lines are on the $40/mo plan. Discounts apply to lines 2-5.
How much data you use - Do you burn through all of your high-speed data too soon? Do you always have lots of data to spare? Ideally, you don't want to get too little or too much. Cricket has a variety of cell phone plans to fit any lifestyle, so you can choose a cell phone plan that's just right.
Any surprise taxes or fees (which can really add up) - With Cricket, taxes are included in your bill, so you know exactly what to expect. For a list of our current fees, view our Charges & Fees page.
2. Decide how satisfied you are with your current cell phone
"Bring Your Own Phone" BYOP - If you want to keep your phone, bring it to Cricket - just make sure it's unlocked and compatible with our network.
Get a brand new smartphone - Had your eye on one of the hottest new phones? Just need an inexpensive device that does the job? We've got a variety of prepaid smartphones, many with great incentives when you switch to Cricket.
3. Consider any issues you've faced with service you had in the past
Have you had a lot of dropped calls or slow speeds? With Cricket, you'll enjoy extensive 4G LTE coverage nationwide.
Are you fed up with contracts? There's no annual contract with Cricket's prepaid plans.
Want great service? Providing outstanding customer care is a top priority at Cricket, which is why we make it easy for you to reach us via chat or on the phone. If you prefer to get answers quickly and easily, view our online support.
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