First off let me say I am beyond frustrated now with Cricket. This is getting obsurd. First I never get anywhere near my 10gis for my hotspot data before being cut off. I believe most ive actually gotten was a little over 6 gigs. And then they lie about the speed youll be dropped to once you got over the 10gigs. What I read was youll be slowed down to speeds about 183kbs. I have used 6 different devices, in 14 different locations and performed an astonishing amount of speed tests. DIdnt matter if I had 1 bar or full 5 bars. I never once ever got a speed over 27kbs. That is 100% completely unusable. Thats slower than old school dial up. I actually tried to write this out a few days ago but my data hadnt been reset yet. I had to refresh trying to load the webpage 7 times and it still never fully loaded. 45 minutes late and still nothing. Why? Because you get nothing. For 10 dollars a month added for hotspot it needs to be unlimited . Or at least usable.
And now to make matters worse and to make me more upset than ive ever been at a single company or service. I have the cheap piece of crap Alcatel Verso they gave for free a few months ago. The phone itself is absolutely horrible. BUT... this phone is stupidly defective and cricket knows it and still sells it. Constant over heating , turns off my hotspot over and over again, poor battery performance, poor RAM performance. THis phone sucks. So yesterday my phone ove rheated and cut itself off 4 times. So I just left the CRicket store. After i was called a liar (because evidently these phones have never had problems according to the sales woman) they then proceeded to tell me that even if i was telling the truth then its obvious I dont know how to use my phone correctly. Say what? Is this how you treat your customers ? She called me a liar. She actually said "YOu are lying" to my face.
So now i have 3 options. 1) buy a new phone, which I cant afford. 2) use a warranty claim and get the exact same phone which everyone has problems with back. NO thx. or 3) Leave Cricket. Why should I stay after how ive been treated today ? Will CRicket give me a real reason to stay or just further proving what ive been reading all along in that they dont care about their customers.
Oh yeah and lets not forget all the spam calls and daily spam texts i get since joining Cricket. Never got these before. But now its like 10-15 a day. Its obvious they sold me out.
Cell Phones, Plans and Service from Cricket
Top Reasons to Choose Cricket
How to Pick a Cell Phone Service
1. Review your most recent cell phone bill
Look for opportunities to save. In particular, take note of:
How much you're paying per line - Do you have a multi-line cell phone plan? What kind of discount are you getting? Could you save more by switching? Cricket's family and group plan offers a discount for each extra line up to the fifth line - so you could get 5 lines with 2 GB of high-speed data each for as little as $130/mo - as long as all 5 lines are on the $40/mo plan. Discounts apply to lines 2-5.
How much data you use - Do you burn through all of your high-speed data too soon? Do you always have lots of data to spare? Ideally, you don't want to get too little or too much. Cricket has a variety of cell phone plans to fit any lifestyle, so you can choose a cell phone plan that's just right.
Any surprise taxes or fees (which can really add up) - With Cricket, taxes are included in your bill, so you know exactly what to expect. For a list of our current fees, view our Charges & Fees page.
2. Decide how satisfied you are with your current cell phone
"Bring Your Own Phone" BYOP - If you want to keep your phone, bring it to Cricket - just make sure it's unlocked and compatible with our network.
Get a brand new smartphone - Had your eye on one of the hottest new phones? Just need an inexpensive device that does the job? We've got a variety of prepaid smartphones, many with great incentives when you switch to Cricket.
3. Consider any issues you've faced with service you had in the past
Have you had a lot of dropped calls or slow speeds? With Cricket, you'll enjoy extensive 4G LTE coverage nationwide.
Are you fed up with contracts? There's no annual contract with Cricket's prepaid plans.
Want great service? Providing outstanding customer care is a top priority at Cricket, which is why we make it easy for you to reach us via chat or on the phone. If you prefer to get answers quickly and easily, view our online support.
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