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Visual Voicemail issue

Lately my voicemails are not showing up in my Visual Voicemail.  I get a notification tone and when I pull it up it states international calls not valid which is not valid as the last 2 were from my husband.  I look at the number and it comes up with the numbers 11 prior to his number.  What is happening?

 

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Re: Visual Voicemail issue

Hey there @poochie488! Welcome to our Cricket Community Forum and thank you for your post. We recommend making sure your device software and the visual voicemail app are both up to date with the latest software version. However, if this problem continues, we ask that you please reach out to our support team on Facebook (m.me/cricketnation) or Twitter (@cricketsupport) for additional assistance.

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