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blocked phone

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I just bought a new iPhone and I activated and got blocked because is reported lost or stolen, and nobody in service customer can tell me why,  I cant not use the phone and they don't want to make a refund.

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Re: blocked phone

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Hello @lucyf! Welcome to our Cricket Community Forum and thank you for your post. 

We would like to look into this issue further for you. Please reach out to our support team on Facebook (m.me/cricketwireless) or Twitter (@cricketsupport) with the details of your issue.

Remember to always mark posts that resolved your issue with Accept as Solution. You can even mark multiple posts in a single thread. This will help other users find this information too!  Use the Kudos Button to offer a thumbs-up for good content.

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Moderator
Moderator

Re: blocked phone

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Hello @lucyf! Welcome to our Cricket Community Forum and thank you for your post. 

We would like to look into this issue further for you. Please reach out to our support team on Facebook (m.me/cricketwireless) or Twitter (@cricketsupport) with the details of your issue.

Remember to always mark posts that resolved your issue with Accept as Solution. You can even mark multiple posts in a single thread. This will help other users find this information too!  Use the Kudos Button to offer a thumbs-up for good content.

View solution in original post

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Re: blocked phone

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Did you buy it from cricket? They have to return it if in the return window and the imei matches
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Re: blocked phone

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Did you buy in the official store?
Because if not, then there is a chance that he was stolen.

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Re: blocked phone

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They are doing the same thing to me, and keep taking my money but wont fix problem wish i never used cricket and will be switching

Paparazzi

Re: blocked phone

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They charged me 3 times amount for one purchase order of($176.23 on November 30). Both Phones are blocked since December 8 or 15 and reported stolen by cricket's system and this is despite of getting full payment. After all attempts (in store, online, on phone) nothing works TO REMOVE THEM FROM BLOCK LIST and due to this blocked phones I can't make payments so my lines are going to be dead again on Jan 15th(IN TWO DAYS) and since both iPhones are on stolen list still, I can't make payments. I don't use social media that cricket recommends to contact and I am basically stuck right now. Anybody in cricket have a time to help ??? 

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