Celebrate 6 mo anniversary: Pay bill & have account suspended anyway

  • 26 January 2023
  • 1 reply


Cricket sends me a text thanking me for 6 months of being with their service. To celebrate, I pay MORE than my bill which is usually $41, and my service is suspended anyway. EVERY month since I've been with Cricket, I have received the ACP benefit, or affordable connectivity program, which takes $30 off of my $71 bill, leaving my bill to be $41. I set up bridge pay, and paid $25. Twice. That adds up to $50. So even with a $5 service fee for using the bridge pay, which would be $46, leaving me with a $4 credit. Yet my service is still suspended. I went into the store for help, and was told that they could not do anything. I called Cricket customer service, and was told the same thing. 

You are so welcome, Cricket, for 6 months of loyalty. Thank you for suspending my service, even though I paid more than my bill. Fantastic. How fast can I find another cell phone provider...? There must be some company that would actually appreciate 6 months of loyalty instead of shutting my phone off when my bill is paid.


Best answer by ds329a 26 January 2023, 23:18

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Hi There! We would be glad to take a closer look into your account. May you Private Message us @CricketSupport with the name and wireless number associated with the account for further assistance.