Billing & Payments

  • 429 Topics
  • 1,020 Replies

429 Topics

T
Tammynaron27Extra
asked in Billing & Payments

my service is suspended yet i paid it

They suspended my services I made a payment and it took my payment but it still saying that my service is suspended can you please help me?

1
jdor_Cricket
1 year ago
M
MankranePaparazzi
asked in Billing & Payments

Update Your Address to Match the Billing Address For Your Credit Card ERROR

I’ve been trying to upgrade my phone using the same AMEX i’ve been paying my bill with. Comes up with this:“ErrorWe're having trouble processing your order with the information you entered. Please update below.Please update your address to match the billing address for your credit card. To do so, scroll up to Customer Info and select Edit. Then update your Shipping/Billing Address.’’Addresses match. Down to the dot after Trl.My CC has about thirty $1.00 (holds) from Cricket Wireless. i’m embarrassed i’ve wasted so much time with this.   

3
Y
1 year ago
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Pandora27Extra
posted in Billing & Payments

Paying to only use for emergency calls only!!!

I can't believe I'm paying for the unlimited plan for emergency calls only!!! This is not acceptable at all. I'd like a refund to be able to go to another carrier. What is up with your service or I should say lack thereof and no answers of why. I will not go to social media sites to get answers to the questions you should have available when calling or visiting the store. I will not be continuing my service as soon as I get my SIM card from my new carrier. Cricket you should be ashamed.

3
D
1 year ago
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cricketeExtra
asked in Billing & Payments

I made a payment by google pay, but cricket does not shows it..

I did a payment to cricket this friday, using google pay, on cricket app. But cricket haven' confirm it, my bank activity shows, cricket received the money, and my bill it is dues today….,

2
P
1 year ago
vk557u
vk557uEmployee
posted in Billing & Payments

Need your balance? You've come to the right place!

Need your balance?Not sure how much you owe? We can text your balance to your phone.Get my balance 

0
vk557u
1 year ago
C
CbeattyPaparazzi
posted in Billing & Payments

Here is some information about filing a complaint.

 

2
L
1 year ago
J
james3896Extra
asked in Billing & Payments

Online Payment system stinks

This could be very lengthy and a questionable use of my time.  The synopsis is this: For the second month I attempted to pay my Cricket bill using their suggested online link.  Payment was made prior to the due date deadline.  Account showed a balance of $110 dollars.  I made the payment, and the balance then showed zero dollars.   No, a text was not received, but the balance on the account showed zero dollars.  In fact, it STILL showed zero dollars after my account was suspended.  Should I post screenshots to show I’m not lying?   So I wound up talking online to “Ted S.” about the situation which was a complete waste of time.  I think all Ted did was read from the scripts and send me pre-setup messages (I’m in Informational Technology so I’m very aware of the world of scripting.)   Finally TED S. encouraged me to call the customer support number and I spoke with “Paula”  (with a thick overseas accent).  A further waste of lots of time.  I’m billed out at 85$ dollars an hour, and here

1
K
1 year ago
M
MathcanExtra
asked in Billing & Payments

Cricket refusing to refund unactivated service.

I ordered two phones and a service plan online, I received the phones but never activated the service or did the number port. I requested a refund within 7 days which went through and showed I would get the full amount I paid but cricket has refused to refund the charge for the month of service.I will dispute the charge on my credit card but this is completely insane, customer service is horrible. I will never use cricket as a company again if I need to go through my credit card company to fix it.Will anyone be here correct the problem? 

1
C
1 year ago
A
Aslice32Extra
asked in Billing & Payments

Please just help me

First yall when I came to cricket yall put me on some random dudes act Great jobSo I had to pay again for my own line Problem solved right? Wrong I got double charged last month my and double charged again this month cone to find out that I some how have two acts now in my name...Oh and you allegedly cant help me to top it all off ever since I got a plan with yall I cannot place any phone calls at all so I'm literally just getting robbed at this point....Yall have been stuffing me so bad that one of your own associates paid a bill once so i could have service like wow  

1
jdor_Cricket
1 year ago
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lenonlmpExtra
asked in Billing & Payments

All services stopped working

As of 1 hour ago, both voice and data have stopped working and received a SIM not provisioned error mm#2. Also when i try to call in for some reason my account PIN is no longer working and it does not let me go past the phone menu for support. I had my pin written down and i am sure it is correct so something must be going on with my account in order for it not work at all , please help. Every time i try the customer line i get disconnected as well even when calling from another phone.

1
jdor_Cricket
1 year ago
T
TBERTOLINOPaparazzi
asked in Billing & Payments

extremely extremely dissatisfied and disappointed

I've been on and off the phone with Cricket Wireless Customer Service today and I'm extremely frustrated.  After speaking with five different agents/supervisors collectively for over two and half hours, they talked over me and wouldn't let me speak, then ultimately hung up on me (very professional).  I'm trying to switch to Verizon after experiencing months and months of delayed texts and performance issues.  Unfortunately Cricket is claiming that the iPhone XR that I purchased from them outright (yes, my own iPhone that I paid for and did NOT finance) cannot be unlocked until after six months from activation date.  They claim it states that in the "contract".  What???  Contract???  I originally signed up with Cricket because I didn't want a contract!  So Cricket Wireless is holding my iPhone XR (my asset that I own) hostage.  It's absolutely unbelievable and speaks volumes about a poorly run organization.  DO NOT GO WITH CRICKET WIRELESS!!!

5
live_poor
1 year ago
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chrisco7Paparazzi
asked in Billing & Payments

I NEED A DETAILED BILL

IF I AM A CUSTOMER AND REQUEST A DETAILED BILL I SHOULD BE ABLE TO GET ONE!!EVERY OTHER PHONE COMPANY LISTS THIS IN THEIR ACCOUNT MANAGEMENT AND SO SHOULD CRICKET.PLEASE MAKE THIS HAPPEN!! I HAVE SEEN MANY OTHERS REQUEST IT AS WELL WITH NO ACTION TAKEN. 

11
live_poor
1 year ago
S
Sparrow9881Extra
asked in Billing & Payments

how do i cancel my last payment

I paid my bill in full before seeing and applying for the ACP benefits/program, I was accepted for 30$ of assistance, I just paid my 80$ bill, how do I cancel the payment without going through my bank branch?....I'd rather have the money and not a credit on my account,at the moment times are rough lol

2
BillyM_Cricket
1 year ago
V
VBThomasExtra
asked in Billing & Payments

Over charged- difficulty getting resolved

Hello all! I am a new customer who switched to Cricket on 7/8/22. I brought 2 lines and ordered the plan/phones all online because they didn’t have the phones we wanted in stock in the store and they recommended us to it all online. After reviewing my monthly statements- I see I was billed twice on 7/8/22 and again on 7/27/22- all three the same charged amount. When I reached out to customer service they see where I was billed 3 times, but they claim all on the same date. They are also saying they are unable to process a refund of the $421.96 that I was overcharged. They offered a credit to my account, but my account is showing a credit of 166.14 already- no idea where that came from. These billing practices and lack of appropriate resolution has me afraid I have made a terrible choice in choosing a carrier! Anyone have any advice on a better way to get this resolved. They told me to contact my bank- my bank did not overcharge me- Cricket did. I fail to see how this is good business pr

1
C
1 year ago
M
mkneer86Paparazzi
asked in Billing & Payments

double pay if forget bridge pay

I honestly feel that this policy they came up with a few years ago is ridiculous. If you make a brige pay and fail to pay the rest by date, you pay the whole thing, including what they already got from. So if you paid 70 and forget now you pay 133 which means you paid 200 dollars, plus that reactivation fee. Why is this even necessary to do? I have been a cricket customer since 2004 and this is the worst they have come up with. They need to do away with this.

9
W
1 year ago
M
Msdevoe30Extra
asked in Billing & Payments

explain the bridge pay policy

I've been with Cricket for more than 5 years I set a bridge pay multiple times they do not explain the policy of bridge pay they just take your money and let you figure out your own if you missed the due date that bridge pay is set up the money that you use for bridge pay it's not apply to your account you have to pay the full balance in order to get your service turned back on that is not what they explain to you when you set it up I spent more money on Bridge pay and still lose my money for bridge pay in order to double down to pay the service that is not acceptable you do not take people money like that and you don't explain it to your customers you treat your customers so poorly your services are poor you have buffering low speed service Dead Zone your phones don't work half the time I received a upgrade and it did not work it was nothing I could do about the phone I spend more money for nothing you have a app that's called added up which is the third party it applied to my account

2
W
1 year ago
W
Wlegion84Paparazzi
asked in Billing & Payments

my phone is shut off

My payment due date was the 28 of Aug. I got a extension and I paid my bill a day or two later. Now, I went to send a text message and it’s showing my phone has been suspended and there are no customer service agents available to assist me with this.

1
jdor_Cricket
1 year ago
M
mrskatiewrightExtra
asked in Billing & Payments

paypal payment method authorization in progress phone suspended

Alright, so I go to pay my phone bill the other night. The same way I have done for the last 6 months. I selected PayPal. Once logged in my PayPal balance was the selected payment method. The cricket website was having a very hard time moving past that step. I waited a couple of hours, tried again. The website was being weird still. I check my PayPal account and there’s my payment authorization in progress for the payment. I didn’t think anything of it and said to myself that the next day it will go through and there’s no way my phone will be suspended. That was August 31st. Pupal says it’s the merchant and not them, but there is no way for me to cancel or anything else until at least 30 days have passed. I called cricket because there is absolutely no way I could be without a phone, but they told me that the problem was with paypal they aren’t showing any indication of payment and that they aren’t responsible for making authorizations. My phone is turned back on thanks to bridge pay.

1
J
1 year ago
J
Jesspickle85Extra
asked in Billing & Payments

last call

How can I check the last number I dialed on my phone from my app

1
J
1 year ago
M
migrainesExtra
asked in Billing & Payments

Monthly Billing Activity Report

What happened to the billing feature? I need to be able to print out a billing/activity page that shows at a minimum:Cricket <-- CarrierMy Account Number <--- AccountMy Name <--- A persons name that owns the accountBut this is no longer available via web, mobile, or pdf print. What gives? I'm trying to submit my phone bill to my company for my work expenses but they won't accept it cause it looks like a 3rd grader put a bunch of numbers and dates on a page. It does not look official at all and it doesn't contain any relevant information.

5
P
1 year ago
A
AHVPaparazzi
asked in Billing & Payments

Won't let me pay by phone or online

Trying to pay my bill which is due tonight and I’m getting an error message. I’m imputing the card numbers correctly and don’t know what the problem is. I hope I’m not charged a reactivating fee for not paying on time. I tried to call customer service and I got a message saying it was closed. I tried the chat and it was no help. Giving up after almost two hours. Happen same way last month and miraculously went through next day adding $15 to reactivate.A

5
CricketSupport
1 year ago
E
eslaterPaparazzi
asked in Billing & Payments

Can You Reuse A Previously Used SIM?

I have 3 lines. My uncle, who is poor, lives in SF, Calif and let his Cricket service lapse. I want to add his phone to my plan.Also he already has an iPhone with a Cricket SIM in it (prior, but no current, service on that SIM). I have his IMEI and ICCID numbers.When I chatted w/Cricket their CSR said they'd have to sell me a new SIM which he'd have to install.Does anyone know how true this is? I’ll pay the “activation fee” or “fee fee” or whatever, but he’s not techy and I’d rather him not have to mess with his SIM.

4
Marlena_Cricket
1 year ago
J
jjeanette41Extra
asked in Billing & Payments

discounts

Are there any discounts for those on public or government assistance

1
C
1 year ago
M
mhernandez0095Extra
asked in Billing & Payments

Transaction went through but phone bill not paid.

Hello! At 11:00 PM I made a transaction with my card through Apple Pay to pay my phone bill but when it was processing through the screen randomly restarted and said that my card did not have the correct billing address but when I checked to see if anything was taken from my bank account $71.00 is pending saying the transaction was approved and went through though my phone bill is not paid. What can I do ? Please help.

1
J
1 year ago
W
Wade7172Extra
asked in Billing & Payments

dont have internet or cant make calls after paying bill

Ok I paid my bill on the my cricket app and I still can't make calls or use internet without wifi. It says billing running. What does that mean? Please help. 

1
J
1 year ago

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