I spent 40 minutes on the phone tonight because I went to pay my bill on my computer and couldn’’t remember my pin. The call was a horrible connection and the customer service person, Gabriel, had an extremely thick accent.
Gabriel told me to reset my pin I had to reset my password and update my security queston. Who knows why all that had to be done to reset my pin, but I played the game. Reset everything and low and behold my new pin doesn’t work. Every time I entered my pin I get a message my pin is locked!
The ticket was escalate and I got a call from another person. Again horrible connection and thicker accent. Not being racist or whatever, but it does no good to speak with a customer service rep that you can’t understand. I digress. This person tells me I have to disconnect my wifi and use the cellular network. She is blasting directions and I’m trying to tell her that is not what I see on my phone.
It’s been a long day and crappy customer service didn’t help. So I still can’t use my pin on my account, but I have a new password and security question (says with sarcasm).
Anyone have a suggestion?