Best answer by BillyM_CricketView original
File a complaint
I would like to know how to file a complaint through the corporate office the number that they have keeps ringing busy and every time you talk to one of the customer service representatives and ask them to get you to check over to someone they hang the phone up on you when you ask for a supervisor or anything so I need to reach someone to file a complaint and have someone to listen to those calls because this is ridiculous
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We apologize for any troubles. You can reach corporate management via social media be sending a dm in twitter to @cricketsupport or via private message on Facebook (m.me/cricketwireless).
I need to file a complaint with the satff who work at 5510 4th st ste.260 lubbock, tx 79416 806 993-0109. We purchased three different items. One being a phone case for a stylo 5. That same day the clip snapped off, November 15, 2019. Spending our hard earned money on your items. Went back the same day and the retailer guy said they did not have anymore in stock ,so he kept the broken case and the package from my husband, then he said they would order one and we could come by Thursday November 21 2019 to get a new one. We arrived friday November 22, 2019. (On top of that i dont not live in lubbock. I live 30 mins away only visit when i have to)... The manager jennifer g told my husband that we had a warranty on the items we bought but how can we get another case if the retail guy who works for cricket kept our broken caseand box and threw it away. Now they are telling me that there is nothing they can do about it. They threw it away, so now i can't get a new one with my warranty because they lied and are so rude in handling with customers. Wow nice going with the manager and horrible customer service. This needs to get fix asap. My name is Lidia <removed>and I am a cricket customer. <removed>
Don't post your name and number on here... Especially over a case that would cost you $8 to buy online.
Thankyou for your time. I just had to write to you folks and let you know the kind of inconsiderate and down right spiteful service this particular employee has given me. So not only did I loose out on two potential jobs but I lost the $25 activation fee as well. Not to mention the inconvenience I have to endure...
Ended and was on the line for 3 1/2 hours trying to extend my bridge pay I never got an answer so I still paid another 30$ my service was interrupted and I need my phone I again on 3/21 called first thing to try and reach an agent with no support to healthcare workers no support in understanding I tried reaching someone before my service was suspended all I
Received was a sorry over and over the world is going through a crisis I’m a military mom with soldiers deployed out of the country who try and contact me as well and myself
working at the hospital I need my phone service activated this is not okay I also have images of my call time and proof of payment I made t extend this bridge pay if this isn’t corrected I will leave cricket wireless as my my cellular provider this isn’t how to treat customers
Being treated I have a screen shot of my waiting time as well as proof paid 30$ on this account 2x
if you dont want to go through twitter or facebook. do you not an email to file the complaint with. thank you.
i would like to file a complaint and would like to know an email to do so. I would not like to go through twitter or facebook to do so. thank you.
Thank you for all your help
I have a complaint regarding the refer a friend program. After chatting online with a representative just to know how to contact customer service because whenever you call there is no option to speak with a representative and after wasting more than one hour on the phone and the answer I get was a "NO"!!!!!!!! Are you serious???? There is no one who can help me?????
I am really frustrated and upset and angry at this poooor customer service.
One girl at the counter decided to break my stylus pen today on my new phone... It had gotten stuck so I brought it in thinking the tools that they were equipped with would help. Instead one rep had broken top off stylus "to see if she could pull it out with a pen" and other rep who came in smelling like she had smoked a full blunt on her break pulled out the remaining piece. Then TOLD me I was the one that broke it, then replied after I had explained it was the thicker rep "it would have ended up like that anyways..." Also explained "you'll have to purchase a new one either on line or from the store because it was "defective"
Literally JUST purchased phone 3 weeks ago in cash, paid phone bill a before it was due, Insurance included. I asked for help with a simple problem that was solved in 2 seconds by thinner rep... Whole event recorded on surveillance and other customers present had witnessed the issue. When I had explaied I didn't break it, that's why I brought it in in the first place so it wouldn't break... the thicker rep said "we pulled it" like I had part in it, wouldnt even admit to her breaking the top of pen to see if she could get it out. The second, thinner one went from nice to extremely rude and nasty in seconds "your telling me you want US to replace your pen that YOU broke." No, I want your rep to admit she broke it trying to remove it and replace it because it was all caught on camera... Other customers had witnessed it...The same sales rep even handed me the tools and told me to pull it out with wire cutters. When I told her I could twist it but it would cut it if I pulled she then asked her head rep to pull it out. And it was out in seconds... What I want is to be treated with reapect... I'm a paying customer that has never disrespected either girl. I find it odd that their whole job is customer service and technical service and they had issues performing basic tasks regarding either... Wouldn't even call customer care to see what they should do *obviously neanderthal was the way to go*. Especially when neither one knew... Seems to me after reading reviews they both need more training in their profession that or a different profession entirely. Ended up removing myself to avoid the aggression from thinner rep... Id rather not acquire a charge for popping a little girl in her disrespectful mouth let alone cause any more issue over some disgruntled ill educated child playing a customer service representative role in society... Not worth my energy...
Contacted Cricket customer service spoke with supervisor who has access to video surveillance, he was quite upset with their performance will be sending a new pen "an easy fix both girls could and should have done" and will be paying them a visit.
Please be weary of taking your devices to these girls for minor repairs let alone major... They have no proper training nor can they admit their wrongs or provide adequate customer service when it comes to an issue that they have caused. Like I said my pen was stuck, nothing major... And it became something major... I'm sorry ladies but maybe you should be more considerate of others and their device's that they paid out of pocket for *mine wasnt cheap in the least* and maybe... Just maybe wait to get high until after work. Your required to function professionally and act accordingly in your position. If you want to be an adult. Act like one. That means admitting when your in the WRONG as well. Thanks. *pictures and screens shots available if anyone has any questions