File a complaint

My phone was damaged and I had to postpone service 5 days early. When I fixed the device I turned it on and was told I wouldn't have to pay a reconnection fee. You lied and took five days away from my plan to pay that fee. I've had to many problems with cricket and will bad mouth to anybody who considers them !

I'm needing to get my phone number changed I've been getting messages and phone calls that they are going to murder use me and my kids life's are in danger I've already reported this to the Lamesa Police Department they informed and advice me to get my number changed as soon as possible we're are in danger I know y'all charge 15 to get number changed but I have no kind of money to pay for my phone number changed I get government benefits on the 1st of each month is there any way y'all can recommend getting my phone number changed free this one time are life's are really in danger please cricket wireless in begging y'all please change my phone number please.

Don't post your name and number on here... Especially over a case that would cost you $8 to buy online.

Hello my name is keakeaokalani kaaikaula. I cracked my phone on Jan 5, 2020 and decided to see if I could get a replacement phone or have the one I have fixed. So the next day after work I go to cricket at pearl Kai shopping center Hawaii and inquire about it. I asked if they fixed cracked screens the girl there said no but you could upgrade to a better phone so I look at the available phones and decide on a LG phone. She rings me up adds on a case and warentee which came up to $237.13 which I payed. Then as she was explaining to me how the case had a clip I changed my mind and told her I don't think I want the new phone I'd like to shop around a bit. She then told me all sales are final which I argued that it can't be final I haven't left the store or even touched the phone nor any accessories. After giving me a hard time she finally agreed to give me my money back. But when she did it was $25 short. She said that the activation fee isn't refundable. But she hadn't even activated anything.so she refunds me $212.13. I asked her for her name because she wasn't wearing any nametag. She ignored my request and walked into the back of the store. Upset I just leave and figured I'd check online later. I left the store at 6:52pm according to my reciept (invoice #22869in8963). So I get in my car and drive offupset. At the traffic light I try to call a customer that I was supposed to give an estimate for a upcoming job, to find out I have no service whatsoever. No phone no internet no nothing. Only emergency calls. I turn around and go back to the store to find the doors lock and the girl who was helping me laughing at me from inside the store. Now I'm pissed. But she screwed me pretty good because I couldn't call customer service because they were closed already and the store was also closed so I have to wait til the next day to get my phone back on. I lost the job I was supposed to give the estimate too. Along with one other job as well. So right now I'm using a friend's hotspot to write this email to you. I have another 5.5 hours before I can call customer service for help. I hope this isn't the type of customer service cricket is about. And I would hope that something will be done about this. Tomorrow morning I will be calling customer service to reconnect my phone.
Thankyou for your time. I just had to write to you folks and let you know the kind of inconsiderate and down right spiteful service this particular employee has given me. So not only did I loose out on two potential jobs but I lost the $25 activation fee as well. Not to mention the inconvenience I have to endure...


Sincerely,

Keakeaokalani kaaikaula

It started on March 16, 2020. I made a $60 dollar payment to cricket on the 12th of March.....they unauthorised stold $60 more dollars of my card on the 16th of March.....so I called my bank and told them that a unauthorized transaction happened with cricket and I neeed my money back. So my bank had replaced the money that they took from money.....do you know after I had froze my bank account do you know that cricketwireless had went into my bank account and stole my $60 again.....so when I called them and asked for my money back that they had took from me , their response was no.....and they was trying to make it see like I was the one who did it.....I have different bank statements and proof that they stole money from me.

I’m filing this complaint due to poor customer service I had set up a bridge pay to on 3/14 paid 30$ I called back on 3/19 to see how to extend my bridge pay first time doing so I gathered my funds on 3/20 after work I called 611 waiting 3 1/2 hours to speak to someone didn’t get an answer I’m a healthcare worker inside the hospital in Las Vegas Nevada and I need my phone service and I’m also a military mom with soldiers deployed out of e country this is a critical time I paid an additional 30$ even though I didn’t speak to anyone my service was suspended on 3/21 I tried calling after waiting 2hiurs on hold while tryin to work explaining I did everything to keep my service connected and I needed my service there was no understanding at all that I’m on the frontline of this pandemic and I need to stay connected for work as well as my family cricket is asking me to pay 99 $ to get service when J would have only needed 54$ K was asking to extend to so I also could have funds until the 3/26 to feed my family I have been with cricket since 2011 and I find it unacceptable how I’m being treated may God protect all of us through this crisis it won’t be forgotten how the customers are
Being treated I have a screen shot of my waiting time as well as proof paid 30$ on this account 2x

BillyM! Please note and take this as an initial AND FINAL warning that your "HIYEEE" commercials are a direct mockery of Down Syndrome and other mentally challenged individuals. This subliminal way if discrimination WILL NOT go on for much longer as formal complaints/allegations are WELL on their way. Expect media coverage SOON as national attention will be brought to your highly offensive and hurtful way of making fun of disabled individuals with neurological and speech issues. Shame on Cricket Wireless, please note that this post and any responses will be monitored and used/highlighted as your first warning in escalating these concerns. PLEASE FWD TO YOUR MARKETING AND LEGAL TEAM ASAP FKR PROMPT CANCELATION OF ANY FUTURE AIRINGS AS EACH ONE PASSED THIS MOMENT WILL COUNT AGAINST YOU

I became a customer on May 8th I requested a second line to my account but it said my number was tooken off of my phone customer care locked my SIM card then they turn around and locked my phone then they activated my second line from a demo phone I purchase LG Stylo 5 they changed everything on my account but the mistake was made in the Cricket store in Carthage Mississippi 39051 and my first month Bill is about to come out and I was given Cricket three hundred and something dollars but was only able to use my phone for a week every time I call in I get hung up on I have no complaints about Cricket service wireless service but I would like to make a complaint with customer service they have been very rude and disrespectful but I still want to be a part of cricket but I have no phone do to them

i would like to file a complaint and would like to know an email to do so.  I would not like to go through twitter or facebook to do so.  thank you.

I have noticed my service quality has changed. I have more blackout spots where I don't get service but use to and my internet is much slower. I feel the after 2+years of being a loyal customer my service should get better not worse. I hope the message helps to resolve this before I have to change service providers thanks,
branden

I have a complaint regarding the refer a friend program. After chatting online with a representative just to know how to contact customer service because whenever you call there is no option to speak with a representative and after wasting more than one hour on the phone and the answer I get was a "NO"!!!!!!!! Are you serious???? There is no one who can help me????? 

I am really frustrated and upset and angry at this poooor customer service. 

Who's the brains in this operation??

One girl at the counter decided to break my stylus pen today on my new phone... It had gotten stuck so I brought it in thinking the tools that they were equipped with would help. Instead one rep had broken top off stylus "to see if she could pull it out with a pen" and other rep who came in smelling like she had smoked a full blunt on her break pulled out the remaining piece. Then TOLD me I was the one that broke it, then replied after I had explained it was the thicker rep "it would have ended up like that anyways..." Also explained "you'll have to purchase a new one either on line or from the store because it was "defective"

Literally JUST purchased phone 3 weeks ago in cash, paid phone bill a before it was due, Insurance included. I asked for help with a simple problem that was solved in 2 seconds by thinner rep... Whole event recorded on surveillance and other customers present had witnessed the issue. When I had explaied I didn't break it, that's why I brought it in in the first place so it wouldn't break... the thicker rep said "we pulled it" like I had part in it, wouldnt even admit to her breaking the top of pen to see if she could get it out. The second, thinner one went from nice to extremely rude and nasty in seconds "your telling me you want US to replace your pen that YOU broke." No, I want your rep to admit she broke it trying to remove it and replace it because it was all caught on camera... Other customers had witnessed it...The same sales rep even handed me the tools and told me to pull it out with wire cutters. When I told her I could twist it but it would cut it if I pulled she then asked her head rep to pull it out. And it was out in seconds... What I want is to be treated with reapect... I'm a paying customer that has never disrespected either girl. I find it odd that their whole job is customer service and technical service and they had issues performing basic tasks regarding either... Wouldn't even call customer care to see what they should do *obviously neanderthal was the way to go*. Especially when neither one knew... Seems to me after reading reviews they both need more training in their profession that or a different profession entirely. Ended up removing myself to avoid the aggression from thinner rep... Id rather not acquire a charge for popping a little girl in her disrespectful mouth let alone cause any more issue over some disgruntled ill educated child playing a customer service representative role in society... Not worth my energy...

Contacted Cricket customer service spoke with supervisor who has access to video surveillance, he was quite upset with their performance will be sending a new pen "an easy fix both girls could and should have done" and will be paying them a visit.

Please be weary of taking your devices to these girls for minor repairs let alone major... They have no proper training nor can they admit their wrongs or provide adequate customer service when it comes to an issue that they have caused. Like I said my pen was stuck, nothing major... And it became something major... I'm sorry ladies but maybe you should be more considerate of others and their device's that they paid out of pocket for *mine wasnt cheap in the least* and maybe... Just maybe wait to get high until after work. Your required to function professionally and act accordingly in your position. If you want to be an adult. Act like one. That means admitting when your in the WRONG as well. Thanks. *pictures and screens shots available if anyone has any questions