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I have had cricket since December '09 and I bought an S9 along with the sim card. I wanted to have it unlocked so I could use it while traveling but,1)There's no intl roaming in London2)The phone is locked to cricketSo I spoke to the customer services and I was told that I need to be paying for an active service for 6 months (which is fair), but I just found out that despite having paid since Dec '18, I still have 177 days (half a year) left to unlock it. I occasionally put my sim onto my older phone and that seems to be the issue (according to cricket).Is there any sensible rep from the company who can sort out my issue?
It's LAME that you don't total up each month's data usage, and make that available for us to see!Instead, you show EACH DAY'S DATA USAGE for up to a month at a time.This applies both to computer access and the myCricket app via a phone!So, if we want to see what we're using a month, we are forced to manually total it ourselves?Could it be that you fear that we might realize we don't need the data amount we are already paying for, and therefore would switch to a lesser (cheaper) plan?
Yes I know the requirements. An I have an unlimited plan for both. I have screenshots of the requirements with the parts the apply to my contract highlighted. But I turns out cricket wireless don't have an email address I can an find to submit to avoid arguing with customer support. Also the the 3.1 plus...... should go back to a beta version it's nice phone lots of glitches an bugs tho constantly having to restart stop at force stop apps and restart them. An my assistant only works if she wants to. She responds vocally 1in10 times the other 9 time I have to look to she if she listening. An I should be comped for haveing to back the the store a day later to get my hot spot activate. umm yeah I told the girl I would be needed the hot spot so y didn't she add it.... Cuz she was to busy talking to other employees than listening to customers. When I went an told them I wasn't happy that she didn't add the hot spot she gave me 47 excuses how it was my fault. well shilt sorry I was so nice y
Phone service on HTC Desire 510 (Android 4.4.2) was fine as of Wed 27 Feb 19 432pm. Phone rang, went to voicemail, I checked voicemail, and sucessfully dialed out, left voicemail.754pm recvd vmail notification, tried to retrieve, dialer immediately terminated the attempt. This is still happening as of 310pm Thurs 28 Feb.All other functions work perfectly! I can send/recv SMS, access the web, stream video WITH NO SLOWDOWN OR STUTTERING!BUT the PHONE WON'T DIAL OR RECEIVE CALLS OR VOICEMAIL!Calling in only rarely gets to my vmail greeting, mostly getting 'customer not available' vmsg.Since visiting 2 Cricket shops, my phone still doesn't work, and I am typing this to this forum on that very phone.
Cricket needs to improve customer service by offering executive customer relations and/or online access to corporate executives. The current customer service is a black and tackle structure to keep customers away from solving real issues. The offshoring doesnt help customers make Cricket a better company.Customer Service: The customer service number support (611) needs to be revised to support customers with better answers. The offshoring of this support to the Philippines and Latin America doesn’t help customers. The poor representatives on the phone have no access to proper resources to resolve customer issues. Executive Customer Relations: There seems to be no executive customer relations or method to reach the corporate office with suggestions. I'm totally surprised AT&T, a company known for excellent customer service allows this to occur.
I’m in a 5 line plan now. Since I will leave the U.S. very soon, I no longer need this phone number. So I want to remove my line out.I can’t operate online directly through our plan account (there is only add line option). Also, I can’t find a way to get customer support from real person. The contact phone number (611) is just predefined recording. The online chat is just a robot repeating totally same things. How can I get customer support that’s really helpful???????
Received text stating changes were made to my account and was provided a link to view changes.. After logging in theres no indication that changes were made to my account. And i never made changes so what gives? Also when trying to view details of my plan i get a pop-up stating that im unable to view details at this time with the header saying 'grandfathered plan' in place. Wtf?
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