Solved

my account login

  • 7 December 2019
  • 5 replies
  • 46981 views

I can log onto my account from my laptop, my phone, and my tablet but I cannot log in from my desktop. I have tried Firefox and explorer all I get is the error message that I cannot log on to my account and to contact customer care. I did this and the call was escalated and they told me there was a problem with the web site. This has been going on for more than a week. Is there something I need to change on my desktop to get this to work?

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Best answer by Fuzzycat 18 December 2019, 12:42

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Hello @Fuzzycat! Welcome to our Cricket Community Forum and thank you for your post. We would like to look into this issue further for you. Please reach out to our support team on Facebook (m.me/cricketwireless) or Twitter (@cricketsupport) with the details of your issue.

I am not a super user of Facebook so I am not sure what to do with this, (m.me/cricketwireless) or Twitter (@cricketsupport). As I said in my original post, all devices I have (phone, laptop, tablet) all connect just fine to the CRICKET web site  it is only my desktop that will not connect, with FIREFOX  or INTERNET EXPLORE.

Thank you.

Well it has been more than a week and still no response??

I tried clearing my cache and still nothing. Why is it that no one has a good fix for this?

PLEASE can someone help with this issue?

Well the problem has been solved. And as usual it was a self inflicted  error. I found that the VPN on my desktop was blocking me from logging into my cricket account. So ends up easy fix, just shut off VPN.  I was taught, when learning to troubleshoot PC's, try to remember the last thing you did before something stopped working and that will most likely be the problem. Sorry I was blaming Cricket for the issue.

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I'm not a super client of Facebook so I don't know how to manage this, (m.me/cricketwireless) or Twitter (@cricketsupport). As I said in my unique post, all gadgets I have (telephone, PC, tablet) all associate fine and dandy to the CRICKET site just my work area won't interface, with FIREFOX or INTERNET EXPLORE. 

Much obliged to you.

Regards: Best Electric Smoker

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