Unable to Upgrade a Phone on my Family Plan

  • 12 December 2020
  • 1 reply

For the past week I've been trying to upgrade my son's phone on our 5 line plan to an Apple XR (128 GB).  So far, no success.  I progress to the last screen but when I click "Place Order" I get "Oops! Something went wrong.  Please contact Customer Support".  I've tried on muiltiple days with different credit cards, no luck.  I went to the Cricket store, but they admitted that they didn't know what the problem was and they couldn't help me.  They tried to ring me up in the store with no luck.  I then called customer support, twice.  The first time was worthless (after taking nearly an hour to reach a human).  The second time (yesterday) the person said they did something to fix the issue and to try and puchase again after midnight.  Well, I just tried and I received that same error message.  I'm almost to the point of switching my entire family to another carrier.


Best answer by James_Cricket 13 December 2020, 01:14

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Hello @hobensack! Welcome to our Cricket Community Forum and thank you for your post. 

We would like to look into this issue further for you. Please reach out to our support team on Facebook ( or Twitter (@cricketsupport) with the details of your issue.