Best answer by do3908View original
Concerning LG K92 phone
I bought a new phone the LGK92 on Nov 14 2020. It keeps shutting off and it will stay off and wont turn back on. I have only had it for a couple days. I went into the store in Spanish Fork UT and they don't want to do anything to help me exchange the phone or return it. This is not ok I will never buy anything from cricket ever again.
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Thank you for reaching out. The store must return or exchange the device as loing as you are within your 7 day window. please reach out to our support team on Facebook (m.me/cricketwireless) or twitter (@cricketsupport) with the details of your issue.
I had the same thing happen to mine. It shut off within 3 days and would not come back on. I was able to exchange it for another one, but after about 2 months, it’s shutting off randomly and will only reboot if it is plugged in, even if it is fully charged. I think this model is defective.