Data Speed

  • 3 March 2019
  • 6 replies
  • 342 views

For the last 24 hours the service from cricket wireless has been snail slow. My plan is unlimited data and has been fast since I've had it. Now me and other cricket users are having such low speeds that it's unreadable. None of us are over our data limit and never had a problem during high traffic. What's going on and are you guys fixing it?

6 replies

Userlevel 4
Badge +5

Hello @HZR134



Data speeds can be affected by many factors including terrain, weather, foliage, buildings, signal strength, high-usage periods, customer equipment and other factors. If you're still experiencing issues please reach out to our support teams via phone, chat, or social media.



Thanks!

Userlevel 1

As the moderator noted, there are a lot of factors that can weaken or block your phone's signal. If it happens on a regular basis, there's a strong chance you're in a weak signal area due to your proximity from the nearest cell tower. You could also have a permanent object/device interfering with the signal too. Cell signals are radio waves and these can be affected by things as mundane as high winds. First thing you should do is measure your signal (do it using this method as signal bars are inefficient indicators of signal strength). If you're consistently experiencing weak signals, you have options. 

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What options are there besides dropping cricket as provider?  My speed hascreduced to a crawl eveywhere I go.  Since cricket uses other providers ‘ towers and systems are there other options?  Cricket has no customer service apparently either

Userlevel 2
Badge +4

Hi @Bhayes057 We are sorry to hear you are experiencing issues with your service. We would be glad to take a closer look into this for you. May you Private Message us at @CricketSupport the wireless number associated with your account and complete address of where you experience your service issue. 

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I know all the excuses but at the beginning of my cricket user time I t was very fast and now is even slower than it was when i first wrote this a few days ago.  Are they tuning down the tower anntennae in order to save money?  Are they eliminating towers?   Is cricket not allowed to rent high speed access on ATT and verizon towers?  Is competition getting in the way of quality of service? Is there a good way to check actual speeds before the service is non existent?

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I have had the same issues!! Let me know what I find out please and thank u! 🤗

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