Question

My line got locked after using a new phone

  • 23 June 2021
  • 1 reply
  • 196 views
L

I got a motorola g30, and I used the sim from my old moto g8. It was working fine for few minutes until I got a message saying is incompatible.

I put the sim back to my moto g8 and it still doesn’t work. I checked my account and it says account suspended.

How does the motorola g30 does not work if it’s a 5G phone and has the same antennas as the g8?

And also, why does my service need to be suspended for this.

1 reply

J
Userlevel 4
Badge +2

Hello @luisdiaz1997! Welcome to our Cricket Community Forum and thank you for your post. Due to recent network changes, Cricket no longer allows certain BYOD access to the network. When moving your SIM card to a non-compatible device, it will cause the line to suspend. We can restore service to your line by updating the IMEI number on your account to a compatible device. For further assistance, please reach out to our Cricket Wireless Support team via on Facebook (m.me/cricketwireless) or Twitter (@cricketsupport). 

You can always check the compatibility of your device by entering the IMEI in the link below:
https://www.cricketwireless.com/cell-phones/bring-your-phone

Remember to always mark posts that resolved your issue with Accept as Solution. You can even mark multiple posts in a single thread. This will help other users find this information too!  Use the Kudos Button to offer a thumbs-up for good content.

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