Bought a new phone for my son’s birthday. A Motorola G8 plus. read a bunch of reviews that said it would work on Cricket.
My son put his sim card in the new phone and it failed. He tried putting the sim card back in his old phone , A Motorola G6, and it still wouldn’t work.
I assumed he had somehow damaged the sim so I sent him down to the Cricket store to get a new one.
They informed him that the New G8 isn’t supported because Cricket is disabling 3G. The G8 came out last year. It does 4G. It’s 2 generations newer than the phone he was using.
They told him there was nothing they could do. He had to call 611 to get his sim card reactivated. We tried that. We were informed that his old phone is no longer supported so they wouldn’t turn it back on.
My wife is still using a G6. It still works!!!! saying it isn’t supported is a lie. ATT isn’t shutting down 3G until febuary 2022.
At this point, I feel I’m being robbed. I paid for a phone that Cricket has disabled without warning. I’ve paid for a service that Cricket is now refusing to provide. I’ve been lied to and given the runaround for 2 days trying to get this fixed.
When I asked what phones will work, I was told they couldn’t tell me. This is absolutely ridiculous.
If I don’t get someone to give me a legitimate answer to resolve this situation soon I will be filing complaints with the FTC and FCC.
What specific phones work?
Will I be reimbursed for the services and time that have been taken from me?
Somebody from Cricket please respond with answers that actually make sense.
