Question

why dont cricket honor their product

  • 12 June 2021
  • 3 replies
  • 96 views

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I bought a cricket phone in March 2021 I've had nothing but problems. Took it to a cricket store and was told there was nothing they could do they stated in just has a little pause in it and freezes up occasionally but that's the type of phone you have. Hmmmm really ok! I've been with cricket since 2016 and that experience just makes me want to switch service providers. Why do they not honor their product?


3 replies

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@HopeC 

We appreciate you commenting on our Community Forum! 

We’re sorry to hear you had a poor experience! We do think that could have been handle a lot better. If your device is running slow, there’s a number of factors that could be effecting it. We recommend reaching out to our support team on Facebook (m.me/cricketwireless) or Twitter (@cricketsupport) with the details of your issue for additional assistance.

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Maybe they do not honor ALL TYPES of their products?

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Some of the stores around here are disasters. All about money, not customers. 

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