Phones & Devices
Cricket app with Moto G7
I have seen a post that cricket knew the my cricket app was not working on the Moto G7 and a LG phone. This was posted back in May of this year. Wondering were the fix for this is. What is taking so long. I need to unlock my phone for overseas use and got an unlock code but have to use the mycricket app to unlock. Now I have to wait 3-5 business days for someone from tech support to call me This is totally unacceptable. Why do company's sell a product that they know does not function 100%.
iPhone 11 Purchased Unlocked for Travel and Cricket Locked it
About 10 days ago I purchased an unlocked iPhone 11 brand new from Bestbuy because I will be traveling soon to Europe. The purpose of buying the phone unlocked was for the ability to use it freely while I travel. Currently, I have 4 mobile lines with Cricket, which I have been a customer for over a year now. I discovered yesterday Cricket locked the phone to their network. This prevents me now from using my phone for the purpose for which it was purchased. I called Apple to verify the phone was originally indeed unlocked when I purchased it. After 3 long, grueling hours of being on the phone I finally got representative to expedite the issue to the Technical Department of Cricket. The representative told me I would receive and electronic unlock and a notification this was done. I am still waiting for the unlock. Can a moderator or supervisor please assist me here with the issue? How long does it take for the unlock request to complete ? I need my phone. My travels are approaching very
Samsung S8 no update since 7.0
S8 update to android pieI have a galaxy s8 g950u on version g950usqs1aqf7 and I have been told that I should be able to update to android 9, but cannot seem to do so. When I check the phone tells me the software is up to date even though it has not updated since June 2017. When I go to the help page for updating cheer is no option to update from version 7.I have been to the cricket store. They referred me to samsung. Samsung sent me to their service location. They tried to push the update and were unable to. They referred me back to Cricket and that's where I'm at.Does it matter that my phone service provider is listed as AIO?
Call and Text Reminer Alerts
I'm sure this is somewhere, but I can't find it. I need text and call reminder alerts, but I can't find a setting to turn it on. When a call or a text comes in, I get the initial alert tone or ring tone, but if I miss the call or text, the phone doesn't give me any more alert tones that I have a missed call or message. If the phone is in my purse or if I leave it on my desk when I leave the room, I miss the initial alert/ring. People are really getting annoyed at me that I'm missing their texts or not responding to their phone calls that I'm constantly having to check the phone to see if I missed anything. My previous phone would give an alert beep every 8 or 10 minutes until I viewed the missed message or checked the call list for the missed call. I want this phone to do that, too. How can I make it do that?
Cricket apps not installing
I have disabled MY CRICKET and the CRICKET VISUAL VOICEMAIL on my moto e5 cruise phone because the apps download but do not install. I get a notice that the could not install, yet all other apps on my phone can with no problem. I have an external drive so lack of storage can't be the issue. When I get a system update, these 2 apps are re-enabled. Yet they still do not install on my phone & I have to go in & uninstall/disable the apps again.Is there a logical explanation why these 2 Cricket apps do not work? They are a waste of my time & effort.
Unauthorized pluto tv app downloaded to my phone
I noticed today that my phone has am app downloaded that I never authorized: Pluto TV. Google has a thread about this and the majority of the people from 2 days ago are customers with the same complaint. Why is this app able to do this Cricket without my permission but with your company's on my behalf?
Wizard Unite/Pokémon Go
So I have an unlimited data plan and I have the LG stylo 5. Everything works fine when I'm connected to my home wifi, but the minute I try to open up a game like wizards unite or Pokémon go while I'm outside, they take ages to load and don't work properly. Does this happen to anyone else? Or does anyone know what I can do to fix it?
Unable to send Group messages or MMS messages with pictures/gifs
We are new to Cricket service since August, have noticed recently I am unable to send any text messages from within the default message app on my Samsung S7 to a group of people, any that contains pictures or any gifs. I've tried doing all the things I found on the internet including restarting my phone, resetting the APN settings and restarting my phone, and I checked the message center number which is 312-314-9810. It spins and spins for about 5 minutes, then errors out and says Message not sent. Can someone please help with this? Very frustrating. I had AT&T prior and did not have this problem at all. I have unlimited data on this phone and this seems to have become a problem in the last month that I've noriced.
Very delayed voice message
Hi, I don't have my phone on all the time but today when I turned it on, it said I had a voice mail (which I couldn't hear) so I checked my call logs and was surprised two people had called but it was 6 days ago that they called and apparently one left me a voicemail. Is this normal for this kind of delay and what can I do about it?Thank you, Martha
Samsung DeX and Gaming?
I'm buying a Tab S6 at the end of the month and I'm going to use DeX as a laptop replacement. Now I'm a console gamer, but I play only a hand full of PC games on my laptop. Nihon Falcom games, Trails in the Sky trilogy, Xanadu Next, Ys, etc. They aren't graphic powerhouses, you can run them on anything, they're mostly updated PSP titles. They are on Steam. My question is, can I play them using DeX or is it still not possible?
AppleTV+: Takes 10 clicks to get to content
Whats the deal with this?I like the content on AppleTV+ but everytime I use the TV app I have to click all the way to the bottom to finally get to AppleTV+ shows.Even worse is I literally don't use the TV app for anything else except AppleTV+ content. You would think by now the advanced AI would know to put AppleTV+ content on the first row. But no. It buries it waaayyyyyy down the bottom.Even worse a ton of the rows above are for HBO, Netflix, Showtime, ect......stuff I don't even had subscriptions to. Why are they showing me all this crap I don't have access to?
Full signal and 4g, but cant make calls...but i can text and post this on the internet!!!
I am so incredibly dissatisfied with this service that I will probably be switching back to Verizon. I have full signal...much better than we EVER had with Verizon, but guess what? I cant even make a phone call or receive one. Customer service cant help and when I called them they said multiple things from it's an issue with my phone all the way to they'll put in a ticket with their tech support...but guess what? Tech support doesn't work weekends!!! ...and nobody ever called me back either when they were "back." I have even been back to the store twice and they finally changed my sim card. What the hell? I want a refund or something. Why should I pay for the service when I cant even use it?? Someone help me please! My phone is so incredibly important. I'm a nursing manager for a home health agency and am on call 24/7.
My wife uses an LG Harmony phone running Android 7.0. When there is a voicemail waiting for her, a little message-waiting icon shows up in the top line of the phone, among the many other icons that are usually there.I'm looking for an option to display a more prominent notification when there is a voicemail waiting. Is there anything in the basic phone configuration that I'm missing that could do that?The phone says that Cricket Visual Voicemail is installed, but as best I can tell that doesn't do what I'm looking for.Looking in the app store, my impression is that most of the voicemail apps are for voice-to-text conversion. I see an app called "Better VoiceMail Notifier Pro" that maybe is what I'm looking for, but its user rating is mediocre.Thanks for any help or advice that you can offer.Ken
Need help choosing between two phones Moto 7 supra and galaxy s9
Hi there! I'm new to the community. I am in search of some wisdom. I am trying to decide between the Moto 7 Supra and the Galaxy s9. I am in the process of becoming a single mom, but I do need a good working phone that will last me a while and will do more than just be a basic phone. Both of these phones seem to have decent ratings, but I'd love to hear your pros and cons. Or even better, someone who has used them both. The price on the Galaxy is more expensive, so not spending as much would be great. But I don't want to spend it if the cheaper phone is comparable and dependable. I definitely need dependable, something where the OS will be supported for a decent amount of time (I have old phone/mac that are not supported anymore on many sites including bank.)Thanks for your hellp!
I just got my new cricket wireless phone, LG Stylo 3, 2 days ago and am having all kinds of problems. This post will just be about email. I tried setting up my email account and it went through but most of the time I can't send anything out and only a few emails come in. So I created a yahoo account just for trying on the LG Stylo 3 and I can log in fine with both my computers and my iPad but when trying to set it up on the LG Stylo 3, it kept telling me my sign in information was incorrect. I tried a good 10 times and each time the information was correct. I had copied and pasted the information and printed it out. Am I having major software problems? Is anyone else having problems creating email accounts? I can't move my apps around either or create folders. Please advise. Thank you, Martha
Unlock Non- cricket customer
General Device Unlock RequirementsIf you have a Cricket phone, it may have been programmed with a lock that prevents it from operating with other compatible wireless networks. Cricket will provide the unlock code upon request, provided Cricket has the unlock code or can reasonably obtain it from the manufacturer, and you have met the following unlocking requirements: The device you want to unlock has been active for at least six (6) months of paid service.* The device is designed for use on and is locked to Cricket's network.The device has not been reported lost or stolen.The device is not associated with a fraudulent account.If you're an active Cricket customer and believe you meet the eligibility requirements listed above, sign in to My Account to unlock your phone. Some Android phones must be unlocked using the myCricket app. Non-Cricket customers, please call Customer Support at 1-800-CRICKET (1-800-274-2538). Recently I purchased a Used Cricket phone
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