Phones & Devices
I have been complaining about not getting the promotion price after switching phone from Verizon. So I was told that the difference would be credited to my account, but never happened. My phone also says that I’m a California customer, but yet I live in Colorado and also purchased the phone in Colorado. While calling several times and yet they determined my phone wasn’t on promotion IN CALIFORNIA. They were no help and just laughed. No supervisor or Management did anything. Everything I do on my phone is set on California Eastern time. Every search comes up In California area. Not cool cause I live in Colorado!! 2.) Whenever I try to pay online in the app my payment never goes through. I have to call the 800 number to be charged $4 dollars because. Cricket is getting very good at getting more money for slick tricks and not doing anything to fix it.
My ex had access to my sim card and ALL my info to look like it was me. I don't know what he did but my sim no longer works I'm not sure what to do cuz this community website thing just wants to send a code to my number that's not working
I recently left my job and ported my cell phone number from the company plan (AT&T) to our personal Cricket plan. The caller ID name that shows up for my Samsung phone is still the company name which confuses people that I call. How can I change the caller ID name that shows up to my name or even something more generic?
This is a Moto one 5g purchased online from Cricket on December 5, 2021. also a 2021 model. Have had service with it for 6 months. It won’t unlock with app. Inserted another sim. No unlock. Performed a factory reset. No unlock with app. Have Tried for 3 days, called 10X. 1st day they said phone could be unlocked 8 hours later. Next day got a support case#. Today they said that the phone could be unlocked after 3 hours. No unlock. Constantly receive this ERROR CODE; UNLOCK failed to generate attestation request ERROR CODE# 16781312 ENDORSE API failed. I purchased this with the intent to use it as an alternate method to access the internet. Their unlimited plan only allows 10GBs hotspot use. Insufficient. Please help unlock this phone. Provide a way for me to contact Motorola if necessary to obtain a PUK code and method to unlock the phone. CASE#- C-B7VLJO.
Used to love cricket but ever since the upgrade on everything it has been crap! only think working is email can’t look through Facebook , can’t sent texts quickly. Hell can’t even maintain a phone call! Then call 611 and they are down for maintenance ! Hope you FIX THIS.
I have a few questions.. in my phone in the system information and phone information it says my phone my phone's model is a u314-aa and I'm not sure what that is I have not been able to look up any help for my phone because this is not even exist when I do it on a search through you guys and I got this from from a cricket provider so I'm really confused on that. Another thing is when I did a factory reset to try to fix my phone because every time a text message or anything would come in two of them would come in and now with just a factory reset and the download of my contacts your cricket customer service number comes up about 30 times on my contacts and AT&t has all their customer service information on the contacts list as well I'm just concerned that something is wrong with the system on my phone my my buttons aren't configured right when I push one thing it pushes another and I only have this phone 2 weeks and my phone is running slower after the factory reset I haven't even d
Apps keeps switching, screen like shakes (but phone doesn’t move like a notification). Is on latest iOS, no updates are available. Have powered off/on, done hard reset - still comes up bad. After last hard reset, the folders on the home page are all shaking (but not in a “delete” way). Anyone can help?
So I have had my phone (moto g stylus 5g (2021)) since January 5th, 2022 and it malfunctioned a week ago, end of June, early July (6/7 months), so I sent in my warrenty….and got a refurbished phone!! My NEW phone didn’t last a year and end up with a refurb phone. It sucks. It didn’t come with the correct charger, and it has been dropped during shipping. Box was smashed, and they hardly put in packaging material(s). headache all around. My question is, shouldn’t you get a NEW phone if your phone is not even a year old? My phone wasn’t scratched, kept it in great shape. The phone kept freezing and going off for an hour before i was able to turn it on again. Also it got super hot, to the point i had to turn it off for a whole day. I’m highly disappointed by Cricket Wireless, because of the refurb phone for a phone that was BRAND NEW...not even a year old.
My son and I have been with Cricket for years. He recently moved and couldn’t get a signal with Cricket so he switched to another company. I had to get a new phone because they said mine wouldn’t work when they went to 4G. I recently became eligible for free phone service as I lost hours at my job. I can’t afford another new phone and Cricket won’t unlock mine so my brand new phone is useless. I am totally disgusted with this company. The person I spoke with was extremely rude and non-caring.
The S10+ is not listed on the 5g compatibility list. That’s ridiculous. You have the S10 and the S20, the S10+ cost me $1200. Just switched to Cricket from AT&T yesterday. I’m only getting 1.5mb download speed. That’s terrible. I was getting 5mb or more on the AT&T. I thought I was on their same network?Looking now into possible changes to the APN to properly connect to 5G. Questions:Anyone know the APN settings? Why isn’t the S10+ listed as compatible? Any ETA? I’m on BYOD plan, can I just buy a new phone from the compatible list and insert my existing SIM?
Cricket Trouble Ticket C-FQHV7E June 9, 2022. Bought unlocked Iphone 11 directly from carrier. Took home put Cricket SIM in. Has worked fine for 2 or 3 years. Was 4th line on my Cricket acct. Phone must be used overseas for 2 months. Late on June 7, 2022, put SIM in from other carrier. Error message said could not connect to this carrier. On morning of June 8, 2022, spoke with two diff Cricket tech support about half hour apart to make sure phone was unlocked. They only asked for phone number on phone to check. Both times was told not locked. That eve, tried SIM from a 2 nd non Cricket carrier to test. Same error meesage. This implies phone is locked.On June 9 called Cricket tech line 3rd time. Tech said phone is indeed locked. I said I need to speak to supervisor because I will be reporting this to FCC. Supervisor wrote expedited ticket for "back office" to unlock. Said flight overseas is eve on June 12. Was told would get phone call between 10pm and 11 pm on that
Just recently I have noticed that my text messages are being delayed or just not being delivered. I also notice that I get a message that I am off line and then back online all while being someplace connected to wifi.Is there something going on or do I just need to switch to a different carrier?
I’ve used Cricket for years in the US and used temporary service (Vodafone) while I’m abroad. But this time I can’t get Cricket back on my phone. It shows T mobile. I drove to 2 stores listed on Cricket’s website - which are closed down. I talked to a bot and then chatted to a nice person who couldn’t help me and said to call Customer Support. At first I was to be transferred to a person, but then my phone was closed down, and no calls go through.
Bought my Dream 5g online through Cricket. Received the phone 5 days ago. The thing won't charge. I use the charger that came with the phone. I've called customer service and when I explain the problem they transfer me to someone that can help. Problem is, when I get transferred it tells me they cant help and to go to the website and then hangs up on me. Anyone else having issues with charging and how can I fix it?
My cell phone is getting calls from a private number and when I answer, it is a fax machine. It has slowly increased to about twenty times a day. I tried blocking private calls but it still allows it to go to voicemail then I end up with a bunch of voicemails with nothing but beeps. How do I stop this? I tried to forward the call, I tried to send it to a fax machine, it won’t work. Has anyone ever had this? It is driving me crazy
iPhone 12 mini updates to iOS 15.6.Now now data when on cricket Cellular network!tried the following to resolve:-resetting network settings via General/About/Transfer Reset-removing/reinstall SIM-reboots-airplane mode on/off symptoms:-unable to attach photos to text messages when on cricket cellular -unable to use apps that require data when on cricket cellular cricket cellular signal is 3-5bars LTEcurrent cricket version:50.0.1
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