Plans & Features

674 Topics

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sandychenExtra
posted in Rate Plans

One line available from current 4 lines family plan

Hello Everyone! As the title mentioned, I have a line available from the currently 4 lines family plan.If anyone is interested to join us, please feel free to contact me:) Payment: $25 per person per month  

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2 years ago
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marcyabreu1125Extra
asked in Rate Plans

Prepaid refund

My plan is prepaid and I was charged one day before my billing date. If I cancel my account that day, I understand that they must return the funds of a plan that I will not use.

4
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2 years ago
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beeson76Paparazzi
posted in Service Features

Wifi Calling and Text Messages...what that means

Cricket website says:  "You can communicate through calls and text messages over a Wi-Fi network using Wi-Fi Calling. You'll need a Wi-Fi Calling capable device and an active Wi-Fi network. If cellular coverage is weak or unavailable your device will route calls and texts via Wi-Fi. For example, when in poor coverage areas or when your device is in airplane mode with Wi-Fi enabled."Please someone who has experience with this wifi calling tell me what this means.  Is it just text messages or video/picture messages?  Is it both?It just seems hit or miss on sending messages with pictures or even gifs.  Sometimes they send fine, and other times, they are  'undeliverable'.  We live in an area of poor Cricket coverage.  So wifi calling is valuable to us.  I have had Cricket support tell me directly that we cannot text over Wifi Calling.  I then proceeded to show them what their website says, and they say...please hold, we will look into it.Text me

1
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2 years ago
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TheMadScientistStuntman
posted in Service Features

Still no answer on hd calling

So cricket says wifi calling and volte not possible on byop Android but yet if i provision both on my cricket stylo 5 and sim swap both options work on any device I've tried currently a note 10 f model dual sim. My volte and wifi calling both work for about 6 hours until cricket reprovisions my account and messes everything up.

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2 years ago
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jessicalevineExtra
asked in Service Features

can i text message through my computer

When I was with AT&T, I was able to text message through my work computer without lifting my phone. does Cricket have the same option.

7
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2 years ago
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ekavanaughExtra
posted in Service Features

questionable store relocation

Our local store just relocated to a strip mall that is not visible/in an area I would not have sent my mother alone to open her Cricket account.  I also went during store hours and the lights were off and lock on the door. I am already a customer so brought my mom over online, but where can I give Cricket feedback about this new store?

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2 years ago
Ivetteangel1
Ivetteangel1Extra
asked in Service Features

Purchase

Is it possible to purchase a cricket device without a plan? The phone that I want to purchase will be provided with a cricket plan ..it will be a gift . The person I am buying the phone for already has cricket. My question is can I purchase a phone without a plan .. and then active the phone to his plan and deal he has ? I don't need a new phone line or deal. I just want to purchase a new upgraded phone for his birthday.

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2 years ago
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katcat55555Extra
posted in Service Features

No coverage refund?

I live in a rural area, and I have checked the coverage map for my exact home location.  It shows that I should be able to get 3G and LTE coverage.  However, I've had issues with other providers (also showing I can get decent coverage), and I get no bars at all.I am wondering; IF my I buy service and my phone does not work at my house... will I be able to get a refund for the plan and sim card fees?

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2 years ago
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Poppa365Extra
posted in Service Features

promo codes

Hi looking a promo code any one month free or anything like that  

3
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2 years ago
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eameamExtra
posted in Service Features

Good reps at Cricket , are RARE and they should be rewarded!!!!!!!!!!!!!

Good reps at cricket are hard to find. Here is my 2 day experience (Wasted time about 6 hours total, 4-6 terrible service people, and 2 GREAT service people. 1. Website features are terrible, so self service is virtually impossible (you need a new program team, as others are complaining as well). 2. I call cricket customer care, and get put on hold for 20 minutes, I get a person with a strong accent, making it impossible to communicate. She transfers me and the call drops. 3. After two more failed attempts , I get a service rep that tells me I have to go to the store where I purchased the phone to get help. 4. I drive all the way down to the store, and the store rep tells me he can not help I have to go back home and call cricket . 5. I call cricket customer care .. I again get connected. Woman named Alexandria answer the phone and claims she can not hear me?? I try and speak for 5 minutes.. and she then says  - I am hanging up the phone due to inability t

0
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2 years ago
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pilecarls8Extra
asked in Rate Plans

SCAM using Cricket

A couple days ago someone charged over $800 to my debit card at a Cricket store in another state. When a couple minutes later they tried to do it again my bank flagged it and notified me. I set up a fraud investigation.The kicker is today a package showed up through UPS with my nick name on it from Cricket. I do occasionally ship things with my nick name but not often, so that limits where my info was stolen from. I was at work. My husband tried to refuse it but the driver bolted and said he would just sign my name. I called UPS and filed a complaint about the driver forging my name and not listening to my husband. I told them to come back ahttps://check-distance.com/route/gallup-nm/albuquerque-nmnd get it because I don't know what else to do. Hopefully they actually listen and some back like they promised.I now have an unopened package that has probably nothing of value in it so when my bank investigates I am going to get screwed, especially because this driver forged my name.I am at

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2 years ago
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Cpsmith92Extra
asked in Service Features

Hotspot has no internet

I have a Nokia C5 Endi and my hotspot will not work. I can connect my devices to it but there is no internet connection. I had a Nokia 3.1 Plus and it had the same issues that's why I bought the C5. I have chatted and called cricket but still have this issue. Does anyone know what to do? I'm so close to just saying bye to cricket and going back to pageplus. At least they work like they say they will. And yes I have done ALL troubleshooting from my end. Never had a problem with my hotspot until after I got a insurance replacement on my 3.1 about 3 months ago since then I haven't had hotspot that I'm paying for.

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2 years ago
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vice86Extra
posted in Service Features

texts & emails delayed/calls not getting through

It may be a coincidence but I've noticed these problems ever since upgrading from Nougat to Oreo 8.0 on my Moto Z Play.It's not ALL the time but it enough to be REALLY annoying. Text and emails can take up to hours before i get them. Friend messaged me and it didn't show up till over an hour after he sent it thru Hangouts. Sister sent a message through WhatsApp and that took over an hour till I got it. Same with the stock Android message app.Also calls not coming through. My sister called 3x the other day and I never heard the call or even had a notification that she called 3 times.I already reset my network and all that stuff. Any ideas? It's become problematic...don't really want to leave Cricket but if Cricket is the problem then I have no option :(

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2 years ago
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mwade1Paparazzi
posted in Service Features

hotspot

I have a Samsung Galaxy Halo and since the pandemic broke into our lives your company added 15GB data and mobile hotspot to our lines. Thank you! Today, 8/13/2020, the hotspot was turned off. I liked it so much I decided to upgrade my plan to Unlimited and More which includes 15 GB mobile hotspot. After upgrading I noticed the hotspot still doesn't work. It worked before?? Your list of hotspot eligible devices doesn't list my device. Guess I don't understand why it would work before but not now.

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2 years ago
4
4047974813Extra
posted in Service Features

Cricket rates

It seems like cricket come up with new charges every month. I pay $60 a month for unlimited data. I pay my bill now i see some faulty note on the data plan that says unlimited deluxe data or some bull is $72. Its starting to look like cricket is getting greedy. Now my data runs slow. Really slow. But its supposed to be unlimited data. A rip off

0
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2 years ago
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CallieHJPaparazzi
asked in Service Features

No data!!

Heads up, this is not a question. It's a complaint!I am sick of this dropped data mess!! I am going to switch to another company on my next paycheck.For TWO FULL WEEKS my data has been cutting on and off. And for a space of time it was completely off!! Can barely make calls, texts or use internet!! Sometimes not at all!! I had to borrow a hot spot from someone to operate my phone by Wi-Fi!I have Facebook messaged about this problem, left angry posts on their page, called about the problem, gone to Cricket store THREE times.....they reset the APN or they disconnect my phone from the tower (because Cricket CLAIMS it's a tower problem, if that's even true) and then reconnect it again, made a case for my problem and then last night claimed the problem was solved (and it seemed it was until the data dropped, AGAIN, for the millionth time and would only allow "Emergency Calls"). I even got a $10 credit because of this issue. Should've gotten more!The repetitiveness of this is angering me. I

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2 years ago
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Mayb6627Extra
posted in Service Features

Verizon sim to cricket device

I have a cricket phone i bought second hand and i have existing and active verizon wireless phone number and sim card and want to transfer over to the cricket device...so basically i need to know what i would need to do accomplish this please?

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2 years ago
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Heritage367Paparazzi
posted in Service Features

Not receiving group texts

Ever since getting my new Alcatel phone, I cannot see the content of any group texts. The text 'bubble' appears, but it always says 'message cannot be downloaded'.How can this be rectified? My mother has several health issues, and I'm missing texts from my siblings about her.

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2 years ago
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jianyizhen024Extra
posted in Rate Plans

change phone number

My family has been using a plan that has 5 line.  My dad told me that it was a good deal that is not available now.  But, I want to change my phone number.  Is there a way I can stay in the plan but change my number?  You know, I have to pay the monthly charge back to my parents.  So, I do not want to lose the discount rate from this plan.  

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2 years ago
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TheMadScientistStuntman
posted in Service Features

Hd calling

I got a 973f s10. Either way. I can put my sim in my style 5 provision my wifi calling and my hd calling but crickets system does something a few hours later after I swap my sim back to my s10. But in the mean time my wifi calling and hd calling work awesome till the system reprovision happens.So is cricket telling me my s10 is not hd compatible and my phone wont work when they shut down the 3g network. Well cricket dont you think you should figure out how to properly provision byop since I can make it work I'm sure you can. I did on my s9 by sim swap method. Provision swap back enable. And call cricket and lie and say the system showed I was on my s9 but like and tell them I'm actually on my style 5. And give them the imei. HD and wifi calling worked awesome for over a year.

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2 years ago
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hesboliExtra
posted in Service Features

When is cricket getting 5g

Are has 5g currently,but when will it trickle down to us on cricket?

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jdor_Cricket
2 years ago
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GeneralWaffleExtra
asked in Service Features

Mobile hotspot problem

Hi! I have a Galaxy S7 Edge phone that was running my mobile hotspot just fine this morning but now all of a sudden when I turn it on, it says I don't have it in my plan. I then proceeded to upgrade to the $60 plan and still get the same message when I try to turn on the hotspot. I am so confused right now :(

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2 years ago
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GeneralWaffleExtra
posted in Service Features

Hotspot stopped working all of sudden

Hi! I have a Galaxy S7 Edge phone that was running my mobile hotspot just fine this morning but now all of a sudden when I turn it on, it says I don't have it in my plan. I then proceeded to upgrade to the $60 plan and still get the same message when I try to turn on the hotspot. I am so confused right now :(

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2 years ago
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JohncExtra
posted in Service Features

Voice mail setup issue

Recently went with cricket, the problem: every time i try to setup voicemail by holding down the one key, the recording tells me that my voice mailbox is not setup, goodbye and then hangs up.  How in gods name am i suppose to set it up if it want give me the option after holding down the key.

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2 years ago
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RowdyPaparazzi
asked in Service Features

Cannot download apps, pdf files...nod

MMS not working...mmsc setting in apn keeps defaulting to sprint automatically. Had my unlocked lg g6 on consumer cellular for 2 years with NONE of the issues described. Also will not download any data...no apps...no pdf files...NOTHING

2
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2 years ago

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