Plans & Features
I have owned a Samsung Galaxy Halo phone for several years and all that time I had WiFi Hot Spot access for which I paid an extra fee. Recently I changed to the "Unlimited & 15GB Mobile Hotspot" plan and suddenly lost WiFi Hot Spot access. I called the customer several times and asked why my WiFi Hot Spot was cut off. They told me that I lost access because I change plans and the Hot Spot would not work with the Galaxy Halo. I asked then to be switched me back to my old plan and they told me that could not be done. They proceded told me that my only recourse was to purchase a new phone. Told them that I paid a lot of money for my Galaxy Halo and expected it to provide WiFi hot spot access. I explained to them that it was ILLEGAL to charge me for WiFi Hot Spot access and not provide that service. Only after that remark did they offer to give me credit. CAN ANYONE PLEASE HELP ME RESOLVE THIS ISSUE?CAN ANYONE TELL ME HOW TO ACCESS A PERSON AT CUSTOMER SERV
How long are the advertised prices good for? In Terms it says you can raise prices anytime without notice. Is that really true? I'd be coming from Sprint with 4 lines to save over $50/month with Cricket. What good is that if you raise the rate on me 3months down the road.
I will be leaving for Army Basic Training in the next month and am wondering if Cricket Wireless offers an option to halt payments for the duration of my training period. Basic Training is 10 weeks long (12 with processing) and I will not be able to access my phone during so. I do not wish to cancel my plan, but do not want to continue to pay for wireless service I will not use. Thankyou for any responses in advance.
Would the bring your own phone plan work with veiaro wireless phones. ive tried straight talk and net ten and neither will work do to the lack of at&t and t-mobile towers in the area. Veiaro works with both of those towers and dont want to continue with veiaro and dont want to change my phone just yet.
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